Lead Gas Engineer

Job Description

Job Purpose

The Lead Gas Engineer is responsible for overseeing the delivery of gas servicing, maintenance, and installation works within social housing properties. The role ensures all gas-related works are completed safely, efficiently, and in compliance with industry regulations, company policies, and relevant legislation.

Key Responsibilities

• Supervise a team of gas engineers carrying out servicing, breakdowns, repairs, and installations within occupied and void social housing properties.
• Ensure all gas works comply with Gas Safe regulations, Health & Safety legislation, and company procedures.
• Plan and allocate daily workloads to engineers to meet service level agreements (SLAs) and contract requirements.
• Monitor engineer productivity, performance, and quality of work through regular audits and site inspections.
• Provide technical guidance and support to engineers when diagnosing complex faults.
• Ensure all servicing and maintenance records, including LGSR (Landlord Gas Safety Records), are completed accurately and submitted on time.
• Investigate and resolve technical issues, complaints, and escalations from tenants, clients, or housing officers.
• Conduct toolbox talks, safety briefings, and training to maintain high standards of compliance and safety.
• Ensure engineers maintain high levels of customer service when working in tenants’ homes.
• Liaise with housing associations, contractors, and internal teams to coordinate works and ensure contract KPIs are achieved.
• Monitor stock usage, van audits, and materials to ensure efficient use of resources.
• Assist with recruitment, onboarding, and performance management of engineers.
  
  

Skills & Experience

• Extensive experience working as a Gas Engineer within social housing or domestic properties.
• Previous supervisory or team leader experience within a gas maintenance environment.
• Strong knowledge of domestic gas servicing, repairs, and installations.
• Excellent understanding of Gas Safe regulations and compliance requirements.
• Experience managing workloads and supporting engineers in a field-based environment.
• Strong problem-solving and decision-making skills.
• Good communication skills when dealing with tenants, clients, and internal teams.
• Ability to manage multiple priorities in a fast-paced maintenance environment.
  
  

Qualifications

• Valid Gas Safe Registration
• ACS Qualifications (such as CCN1, CENWAT, CKR1, HTR1, CPA1)
• Full UK Driving Licence
• Relevant health & safety training (desirable)