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Lead HVAC Service Technician
Lead HVAC Service Technician
About the Role
Kalamazoo Mechanical, Inc. is seeking a senior-level commercial HVAC/R technical leader to elevate our service team’s performance, training, and culture.
This is a working leadership role — not a desk job. You’ll be the go-to technical authority, mentor, and coach for our service technicians while still staying connected to real-world field conditions. You will directly shape technician skill development, service quality, customer experience, and long-term team strength. This salaried role is the link between leadership and the field.
Core Responsibilities
Technical Leadership & Field Support
- Serve as the highest-level technical resource for diagnosing and resolving complex HVAC/R issues
- Provide real-time troubleshooting support when technicians are stuck
- Consult on repair vs. replace decisions with technicians, sales, and leadership
- Troubleshoot anything and everything — RTUs, chillers, boilers, hydronics, controls, refrigeration
- Provide technical consultation to construction and fast-track teams to overcome field challenges
Training, Coaching & Mentorship
- Train and mentor service technicians through:
- Ride-alongs
- 1:1 technical coaching sessions
- Real-world, on-the-job training
- Maximize learning through live jobs, not classroom-only training
- Identify skill gaps and proactively address them
- Foster technician confidence, accountability, ownership, and professionalism
Team Development & Culture
- Ensure team cohesion, alignment, and morale
- Foster and sustain a strong customer service culture
- Model professionalism, craftsmanship, and safety excellence
- Participate in call monitoring and feedback to improve service quality
- Actively set the tone for a lean, high-performance service team positioned for growth
Hiring & Capability Assessment
- Participate in interviewing, testing, and evaluating new service technician candidates
- Accurately assess technician capabilities and skill levels
- Provide input on hiring, promotions, and development pacing
Cross-Functional Collaboration
- Coordinate with:
- Dispatcher, Admin & Office Team
- Project Managers
- Leadership team
- Consult on system design, serviceability, and long-term performance implications
Required Qualifications
- 10+ years experience as a commercial service technician in HVAC/R
- Recognized technical expert within commercial HVAC/R
- Strong working knowledge of:
- RTUs, boilers, furnace/AC, AHU, pumps, fans
- Commercial refrigeration
- Web-based and standalone controls
- Engineering-minded problem solver who understands systems, not just components
- Exceptional troubleshooting ability under pressure
- History of teaching, coaching, and developing others, & natural desire to do so
- Strong communication skills — calm, clear, and respected
- Safety-conscious
- Clean driving record
Preferred Experience & Traits
- Strong working knowledge of:
- Chillers, cooling towers
- Hot side food service equipment
- HVAC Installation & construction experience
Compensation & Benefits
- Salaried Position: $115,000 – $135,000
- (Equivalent to $55–$65/hr; final offer based on experience)
- Company vehicle
- Signing or Relocation bonus available and negotiable
- 401(k) with automatic 3% company contribution (no employee contribution required)
- Profit sharing (historically 6%–9% of pay, paid annually)
- 100% employer-paid health insurance
- HSA & FSA options
- Paid time off
- No on-call obligation
- Employee referral program
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