Lead HVAC Technician (Service & Sales)

Role Objective

To lead a 2-person field team in delivering high-quality HVAC maintenance, diagnostics, and repairs while maximizing revenue through ethical upselling and ensuring 100% customer satisfaction in the Dubai residential and commercial sectors.

Key Responsibilities 1. Technical Execution & Quality Control

• Perform advanced diagnostics, repair, and maintenance on various systems (Split, Package, Ducted, and VRF/VfV).
• Execute high-pressure chemical coil cleaning and specialized duct cleaning using robotic/manual tools.
• Ensure all work complies with UAE DEWA/Dubai Municipality safety and technical standards.
• Conduct final "Quality Checks" before leaving a site to ensure zero "re-call" visits.

2. Revenue & Consultative Sales (The "Cash Flow" Driver)

• Perform "Whole-Home HVAC Health Checks" on every service call.
• Identify and explain system risks to customers (e.g., mold growth, failing capacitors, low gas) to generate on-site upsells.
• Present and sell Annual Maintenance Contracts (AMCs) to one-time repair customers.
• Achieve monthly "Add-on" revenue targets as set by management.

3. Team Leadership & Operations

• Supervise and train an Assistant Technician (Helper) on-site.
• Manage van inventory; ensuring all "Fast-Moving" parts (capacitors, motors, gas) are restocked daily.
• Document all jobs via the CRM app with "Before & After" photos and detailed technician notes.
• Maintain the company vehicle and specialized tools in pristine condition.

4. Customer Experience

• Act as the primary point of contact on-site, maintaining a professional, polite, and "customer-first" attitude.
• Actively request Google Reviews from satisfied customers upon job completion.

Required Qualifications & Skills

• Experience: Minimum 5-7 years in HVAC, with at least 3 years specifically in the Dubai/UAE market.
• Education: ITI, Diploma, or Degree in Mechanical/Electrical Engineering (or equivalent trade certification).
• License: Must possess a valid UAE Manual Driving License.
• Language: Fluent in English (Arabic or Hindi/Urdu is a significant plus for client and vendor communication).
• Skills: Proficient in reading electrical schematics, troubleshooting PCB boards, and using digital manifolds/multimeters.

Performance Indicators (KPIs)

• Revenue per Lead: Average invoice value generated per site visit.
• Conversion Rate: Percentage of repair calls converted into AMCs.
• Customer Rating: Number of 5-star Google reviews mentioning their name.
• Recall Rate: Number of jobs requiring a second visit due to technician error (Target:

Salary & Benefits Package (Recommended)

• Base Salary: AED 3,500 - 5,000 (Based on experience).
• Incentives: 3-5% commission on upsells + AED 50-100 per AMC signed.
• Standard Benefits: Employment visa, health insurance, and 30 days paid annual leave with flight ticket (as per UAE Labor Law),Transportation , Phone Allowance , Training.

Skills

System Diagnostics: Proficiency in troubleshooting Split, Ducted, and VRF/VRV systems (essential for high-end Dubai villas).

Refrigerant Mastery: Experts in handling R410A, R32, and R22 gas-including leak detection and pressure balancing.

Smart Tech Integration: Ability to install and troubleshoot smart thermostats (Nest, Ecobee) and IoT-enabled AC controllers, which are standard in modern Dubai homes.

Advanced Cleaning: Experience with high-pressure chemical coil cleaning and steam sanitization to justify your premium rates.

Consultative Selling: The ability to explain technical faults in simple, non-jargon English so the customer understands the value of the repair.

AMC Conversion: A track record of turning a one-time emergency repair into a long-term Annual Maintenance Contract.

Reporting: Proficiency in using mobile apps (like Jobber or WhatsApp Business) to send "Before & After" photo reports. This transparency is what earns 5-star reviews.

• Hyper-Punctuality: In Dubai, "on time" is the highest form of professional respect.
• Property Respect: Strict adherence to using shoe covers, floor mats, and cleaning up the workspace entirely before leaving.
• Patience & Empathy: Ability to handle stressed customers who have been without AC in 45 C heat without getting defensive.
• Fluent English: Essential for communicating with the diverse expat population in Silicon Oasis.