Lead I – Software Engineering : Intake Support Analyst

Job Responsibilities:

Request Intake & Validation
Act as the single-entry point for all requests from project/product delivery teams.
Validate requests for completeness (scope, approvals, dependencies, timing).
Provide effort/usage/cost estimates to stakeholders before committing resources.
Categorize and route requests to the right owner (Environment Manager, Change Manager, Incident Manager).
Coordination & Communication
Maintain dashboards/reports on request pipeline, SLA status, and upcoming allocations.
Proactively communicate request progress, blockers, and approvals to requestors.
Work with Environment Manager for demand forecasting and scheduling feasibility.
Align with Incident Manager on access/service requests.

Mandatory Skills:

4–6 years of experience in Release, Service Request, or Environment Coordination roles.
Strong experience with ticketing/ITSM tools such as ServiceNow, Jira, Remedy.
Ability to create Jira dashboards and track different metrics.
Familiarity with non-production environments (Dev, QA, UAT, Performance) and the SDLC lifecycle.
Strong communication and stakeholder management skills with experience supporting delivery teams.
Ability to assess usage patterns and indicative cost implications of requests.
Telecommunication domain experience.
Understanding of end-to-end flow or architecture.
Testing background/experience to help in understanding E2E flows.

Job Type: Full-time

Pay: ₹2,000,000.00 - ₹2,800,000.00 per year

Work Location: In person