Lead-Installation

Job Description:

• Lead, control, and monitor installation operations across all regions nationwide.
• Directly supervise and guide all Regional Installation Supervisors and ensure alignment with Head Office strategy.
• Develop nationwide installation execution plans, especially for peak season (May–Aug).
• Monitor region-wise daily deployment plans and ensure optimal utilization of technicians and mobile vans.
• Ensure nationwide compliance with Same Day / 24-hour installation targets and all assigned KPIs.
• Track daily installation load, completion %, repeat complaints, and overall operational performance.
• Conduct weekly performance review meetings with Supervisors and Regional Teams.
• Standardize and enforce installation SOPs, technical checkpoints, and safety compliance across all regions.
• Conduct surprise audits and periodic field visits to ensure quality and process adherence.
• Control additional material usage and ensure approved rate list implementation nationwide.
• Investigate high repeat complaint ratios and implement corrective and preventive action plans.
• Handle critical escalations and VIP customer complaints at the Head Office level.
• Coordinate with Sales, Supply Chain, Stores, Accounts, and CRM teams for smooth nationwide execution.
• Ensure proper job sheet verification and system closure compliance in all regions.
• Lead capacity planning, manpower forecasting, and workload balancing between regions.
• Oversee vendor / third-party installer agreements and monitor performance compliance.
• Identify underperforming regions and implement structured performance improvement strategies.
• Drive digitalization, reporting dashboards, and automation in installation operations.
• Design and implement nationwide technical and operational training plans for Supervisors and installation teams to strengthen technical expertise.
• Develop and strengthen AWS/CWS infrastructure nationwide, ensuring technical capability enhancement, service coverage expansion, and installation readiness.
• Drive the profitability of installation operations, particularly within AWS, by controlling costs, optimizing material use, improving productivity, and maximizing installation revenue.
• Prepare consolidated daily, weekly, and monthly MIS reports for management (Load, TAT %, FTR %, profitability, and related KPIs).
• Ensure compliance with company policies, audit requirements, and safety regulations.

Qualifications:

• Graduate (Business, Operations, Engineering preferred) with a minimum 5–7 years of experience, including at least 3–4 years in a managerial / operations leadership role.
• Strong operational leadership with proven experience in managing multi-region teams and driving KPI-based performance.
• Proficient in MS Office, dashboards, and CRM/ERP systems with strong analytical and reporting capabilities.
• Excellent stakeholder management, coordination, and escalation-handling skills at the cross-functional and Head Office levels.