Lead ISO / Service Excellence Consultant (On-Site | Qatar)

We are seeking a Lead ISO / Service Excellence Consultant to support the implementation of a Service Excellence Management System aligned with international best practices.

This role will contribute to strengthening organizational service delivery, complaints management, and customer satisfaction measurement frameworks.

Key Responsibilities

• Lead the technical implementation of service excellence and customer experience standards.
• Conduct integrated gap assessments and maturity evaluations.
• Contribute to system architecture design, governance structures, and operational controls.
• Define policies, procedures, and evidence structures required for certification readiness.
• Support implementation decisions and ensure alignment of documentation and tools with international standards.
• Provide technical leadership throughout the project lifecycle.

Requirements

• Strong expertise in service excellence and customer experience frameworks, particularly standards such as:

1. ISO 23592:2021
2. ISO 10002:2018
3. ISO 10004:2018

• Proven experience supporting organizations with ISO implementation or certification readiness.
• Knowledge of quality management frameworks such as ISO 9001:2015 is considered beneficial.
• Internal or Lead Auditor certification is an advantage.
• Experience in service transformation or public sector environments is preferred.
• Fluency in Arabic and English is required.