Lead IT Support Specialist

Description

• Proactive and detail-oriented IT professional looking to contribute to a dynamic team
• Strong knowledge of Windows, Mac and iOS operating systems.
• Provide second-level technical support to end-users, ensuring prompt resolution of hardware and software issues.
• Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Diagnose and resolve hardware and software problems, escalating complex issues to senior team leads when necessary.
• Provide on-call support as part of a rotating schedule to address critical issues outside of regular business hours.
• Manage and prioritize support requests via ServiceNow to meet service level agreements.
• Deliver exceptional customer service by ensuring professional, clear, positive and effective communication.
• Assist users with configurations, integrations, and problem resolution related to Microsoft applications, such as Outlook, Microsoft Teams, OneDrive, Sharepoint, OneNote, Excel, Multi-Factor Authentication (MFA), and Company Portal, among others.

Desired Skills:
COMPTIA A+ and COMPTIA Network + is desired.
JAMF knowledge is desired

Job Types: Full-time, Contract

Pay: $26.00 - $33.00 per hour

Application Question(s):

• Current Location, Zipcode :

Experience:

• Intune: 1 year (Preferred)
• Desktop support: 10 years (Required)
• Widows Support: 5 years (Required)
• Mac OS Support: 3 years (Required)
• Active Directory: 5 years (Required)
• ServiceNow: 1 year (Required)
• JAMF/AirWatch: 1 year (Required)

Ability to Commute:

• McLean, VA 22102 (Required)

Work Location: In person