Mrsool

A leading logistics platform in Riyadh is seeking a proactive Customer Care Team Lead to manage a team of agents in the Live Chat support team. You will be responsible for ensuring high-quality customer support, meeting KPIs, and resolving complex customer issues effectively. The ideal candidate should have prior experience in customer support and a leadership role, with strong communication skills in both Arabic and English. This role offers a competitive salary and opportunities for professional development.

Opportunities for professional development

Overseeing a team of live chat agents in Riyadh, the Customer Care Team Lead plays a pivotal role in delivering prompt, top-tier support to logistics clients. Bilingual communication skills and proven leadership experience empower you to tackle complex challenges while driving agent performance and customer satisfaction. Join an innovative environment with solid growth opportunities.

Lead Live Chat Customer Care - Drive Excellence

Customer Support

Team Management

Live Chat Support

KPI Management

Communication Skills

Conflict Resolution

CRM Software

Join Mrsool and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.