Lead Management & Client Engagement Coordinator

Company Description

Vitacare-MENA is a leading organization committed to providing high-quality dietary supplements products across the Middle East and Africa region. The company focuses on improving the lives of its customers by delivering innovative solutions tailored to their health and wellness needs. Vitacare-MENA values professionalism, customer satisfaction, and excellence in every aspect of its operations. Based in Cairo, Egypt, the company is dedicated to creating impactful experiences and fostering strong relationships with clients.

Role Description

We are looking for a proactive and business-minded professional to manage and follow up on leads from different sources, communicate with potential clients across all platforms, and support campaign execution.

Qualifications

• Respond to leads from all channels ,WhatsApp ,Instagram ,Facebook ,Emails and event-generated contacts
• Qualify leads and understand their needs
• Follow up consistently to move leads forward
• Transfer qualified clients to the assigned Account Manager
• Support sending WhatsApp and email campaigns
• Update and maintain lead data in Excel
• Prepare simple reports on performance and results

Requirements

Must-Have

• Very good in Arabic and English (written and understanding)
• Strong communication and interpersonal skills
• Organised and detail-oriented
• Ability to handle multiple conversations efficiently
• Basic to intermediate Excel skills

Preferred

• Experience in customer communication, sales, or digital marketing
• Experience with social media and messaging platforms
• Basic understanding of lead management or sales process

Profile We Are Looking For

• Fast and responsive
• Professional and persuasive
• Structured and reliable
• Business-minded (not just replying — understands value and conversion)

KPIs 

• Response time to incoming messages
• Number of leads handled daily
• Lead qualification accuracy
• Follow-up consistency
• Data accuracy in reports
• Campaign follow-up performance