Lead Night Auditor

Description:

Sanctuary Camelback Mountain is an award-winning luxury boutique resort set against the iconic Camelback Mountain in Paradise Valley, Arizona. Our intimate hideaway features beautifully appointed casitas, a world-class spa, elements restaurant, jade bar, and exceptional resort amenities, all designed to deliver an effortlessly elegant guest experience.

At Sanctuary, our people are at the heart of everything we do. Guided by our Vision and Mission, we deliver luxurious, effortlessly elegant experiences by being adaptive, present, and engaged for both our guests and one another. Our culture is built on service, respect, teamwork, integrity, trust, and ownership—while always remembering to have fun. We are committed to developing our team members, encouraging collaboration, and supporting career growth in an inspiring hospitality environment.

JOB SUMMARY

The Lead Night Auditor is responsible for overseeing all overnight hotel operations, ensuring accurate financial reconciliation, seamless guest service, and a safe, well-managed environment. This role serves as the primary on-site leader during the night shift, balancing daily revenue across departments while supporting front desk operations and resolving guest and operational matters in real time. The Lead Night Auditor also supervises and supports overnight team members, ensures adherence to established procedures and service standards, and facilitates effective communication to ensure a smooth transition into daytime operations.

JOB FUNTIONS

Note: the following duties and responsibilities are not all-inclusive

Night Audit & Financial Operations

• Complete daily audits for Rooms, Food & Beverage, and Spa; reconcile all revenue, resolve discrepancies, and reset systems for next-day operations.
• Review rate variances, allowances, and no-shows; ensure all reports and supporting documentation are accurate, distributed, and properly filed.

Guest Services & Front Desk Support

• Deliver full-service front desk support, including check-in/out, calls, and guest assistance.
• Resolve guest concerns and ensure a high level of service, including care for VIP and high-priority guests.
• Coordinate with internal departments to support seamless operations and guest satisfaction.

Cash Handling

• Manage and reconcile house bank, ensuring accuracy across all payment types.

Night Operations Leadership

• Serve as the overnight leader, making real-time decisions on guest, staffing, and operational matters.
• Act as the primary point of contact for urgent or complex issues and ensure effective shift pass-on.

Team Oversight & Training

• Supervise overnight team members, ensuring coverage, accountability, and adherence to service standards.
• Train, coach, and provide ongoing feedback to support performance and consistency.

Safety, Security & Compliance

• Oversee property safety and security, including monitoring systems, conducting rounds, and responding to incidents.
• Maintain and enforce SOPs, checklists, and emergency procedures; ensure team compliance.

Collaboration & Additional Duties

• Partner with department leaders to ensure continuity between shifts.
• Perform additional duties as assigned.

Requirements:

JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Ability to maintain a pleasant disposition and work smoothly in high stress work environment.
• Solid interpersonal skills and positive attitude is a must.
• Computer experience needed.
• Will be cross-trained in different aspects of position and must be easily adaptable to shifting of work loads and specific tasks as operational ends dictate.
• Good telephone voice and excellent/professional communication skills required.
• Basic mathematical skills.
• Ability to listen effectively, to speak and write English clearly.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the person and providing positive and proactive solutions.
• Must have excellent telephone etiquette.
• An individual who is highly detail oriented.
• Hearing and visual ability to observe and detect signs of emergency situations.

QUALIFICATIONS

Education

• High School Diploma or Equivalent

Related Work Experience

• At least two years experience in related work.
• Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.