Lead Onsite Technology Support Specialist

Job Description:

Key Responsibilities:

• Lead and supervise onsite technical staff to ensure the successful andtimelycompletion ofdistrict technology projects.
• Serve as the primary escalation point for complex technical issues and daily operational challenges.
• Coordinate and lead regular team meetings with onsite staff and vertical meetings with district leaders, ensuring alignment on goals, timelines, and performance expectations.
• Manage both long‑term and short‑term technology initiatives across the district,maintainingclear project plans, milestones, and follow‑through to completion.

Collaboration and Crisis Response:

• -to support districtwide operational and educationalobjectives.
• Work closely with IT leadership and school administrators on the implementation and integration of instructional and operational technologies.
• Respond rapidly to urgent situations, including network outages, device failures, and AV needs for school events or board meetings, ensuring minimal disruption to district operations.

• Serve as the primarytechnical escalation pointforthe school district.
• Manage support requests viaConnectWise.
• Conduct thorough troubleshooting with attention to both immediate and long-term solutions.
• Communicate status updates and next steps to end users.
• Resolve support issues within designatedtime frames.

• Collaborate with instructional technology facilitators to implement the district’s technology plan. Examples of staff might include, but are not limited to: STEAM/STEM teacher(s), Innovation Specialist(s), technology coordinator(s)
• Manage enrollment, retention, and removal of district assets.
• Perform fleet updates and configure technology for district assessments.

• Managethe deployment and setup of:

• Faculty/staff and 1:1 studentdevices
• Lab andcommon areacomputers
• Classroom tech(display systems, sound systems, charging solutions,etc.)
• Other digital instructional systems used in classrooms, as needed

• Provide hardware/software training for users with varying techproficiency
• Serve as the onsite technical contact for vendors

• Vulnerability Remediation: Working in conjunction with Net56 corporate offices, develop and present recommendations to the district to address backend vulnerabilities based on a third-party best practice assessment to harden the district’s security posture. Develop a timeline and ensure completion of approved recommendations.

• Device Refresh/Budgeting:Evaluate student and staff devices that are currently deployed and develop and present recommendations to the district for a multiple year refreshment plan to inform budget decisions;

Qualifications & Experience:

• 3+ years in field support roles
• College degree or equivalent certifications
• Experience with:

• Google Workspace administration
• Project management
• K–12 school district technology environments
• Network troubleshooting
• Apple and Windows OS
• Android OS
• Printer and print server support
• Active Directory
• Technical training delivery

Job Requirements:

• FBI fingerprint clearance
• Criminal and employment background check
• Completion of mandatory district-wide compliance training
• Strong organizational, communication, and multitasking skills
• Ability tomaintaincomposure under pressure

Preferred Certifications:

• ITIL(up to version 4)
• PMP orsimilar
• CompTIA Project+
• Any other CompTIA orsimilar

Physical Requirements:

• Moderate physical stamina and mobility in school settings
• Frequent standing, walking, bending, and sitting
• Repetitive hand, arm, and leg movements
• Ability to:

• Lift 40–80lbsto waist height
• Lift at least 25lbsoverhead
• Carry 50lbsfor 10 yards
• Climb ladders (6–10 feet)
• Exposure to moderate noise and activity typical of a school environment