Lead Ophthalmic Technician

$3,000 retention bonus included for full time new hires. Under the supervision of our Clinical Manager, our Lead Ophthalmic Technician reports primarily out of our Medford practice and is responsible for assisting with all functions of the clinical department while also having a focus on satellite office management. The Lead Ophthalmic Technician serves as a liaison between the site staff and management while also supporting clinics working alongside fellow technicians. This may include but is not limited to practicing customer service excellence by “working up” patients in the clinic, coordinating patients' visits, maintaining equipment and supplies, and communicating the needs of the office to the appropriate manager. Schedule is Monday-Friday, 8:00am-5:00pm, but may require flexibility depending on the needs of the department.

Essential Functions

• Responsible for creating the technician schedule for the Lawrence practice and making the appropriate adjustments as needed.
• Manages employee time cards and responds to time off requests through the timekeeping system, Paychex.
• Monitor the metrics of the Retention Bonus in regards to the technicians who are participating.
• Coordinates with clinical team members to identify supplies as needed and places supply orders in a timely manner.
• Collaborates with Human Resources with recruitment efforts, performance management or disciplinary actions.
• Provides the appropriate training to new and existing clinical team members.
• Identify staffing needs as necessary. Participate in interview and selection processes for Technician candidates
• Takes ownership of the daily management of the clinic flow for the Lawrence practice.
• Other duties as assigned.

Competencies

• Knowledgeable in practice management software and Google Suite
• Exceptional customer service skills
• Proficient in conflict resolution
• Well organized and detail oriented

Preferred Education and Experience

• A minimum of a high school diploma, required
• A bachelor’s degree, preferred
• A minimum of 3 years related experience
• COA certification preferred and must receive their COA after 6 months of employment

Responsibilities:
- Perform various ophthalmic tests and measurements, such as visual acuity, lensometry, and tonometry
- Assist ophthalmologists in diagnostic procedures and surgeries
- Obtain patient medical history and document relevant information in medical records
- Administer eye drops and medications as directed by the physician
- Conduct preliminary tests for patients, including taking ocular measurements and performing visual field tests
- Educate patients on proper eye care and contact lens use
- Assist with medical billing, coding, and record keeping
- Maintain inventory of ophthalmic supplies and ensure equipment is properly maintained

Skills:
- Strong knowledge of ophthalmic procedures and equipment
- Proficiency in medical billing, coding, and record management systems
- Excellent communication skills to interact with patients and healthcare professionals
- Ability to work effectively in a fast-paced environment with attention to detail
- Knowledge of pediatric eye care is a plus
- Experience in sales or retail math is beneficial
- Familiarity with NexTech/NexGen Medical Record System preferred

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, or qualifications. The employer reserves the right to modify the job duties and requirements as necessary.

Job Type: Full-time

Pay: From $30.00 per hour

Benefits:

• Bereavement leave
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid parental leave
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Uniform allowance
• Vision insurance

Medical Specialty:

• Ophthalmology

Work Location: In person