Lead Outreach Associate

Job Posting: Lead Outreach & Discovery Associate (Part‑Time / Temporary)

Location note:
Remote (Florida‑based). Work is performed from a professional home office or an approved TechHouse co‑working space, if available.

About TechHouse

TechHouse empowers businesses to strengthen communities through practical technology, expanding opportunity and protecting our shared future. We deliver secure, scalable solutions with clarity and care, helping SMBs thrive while creating positive impact.

We are purpose-led, focused on making a meaningful difference for businesses and the communities they serve. If you value practical delivery and community impact, you’ll fit here.

Role Overview

This role is top‑of‑funnel and conversation‑focused. This role is designed to support periods of increased lead volume (such as post‑event or campaign follow‑up) by ensuring timely, thoughtful first contact.

You’ll follow up with leads who have already shown interest—by attending an event, requesting information, being referred, or engaging with TechHouse content. Your role is to make contact, understand what prompted their interest (or help clarify it), and determine whether there’s a clear next step.

This is not a closing role and not full‑lifecycle sales ownership. You’ll gather context, qualify interest, and hand off clearly documented conversations to the consulting or sales team for relationship ownership and next‑step strategy.

This role is ideal for someone who prefers temporary or flexible work, enjoys phone and email outreach, and values purposeful, well‑defined assignments.

Work Schedule & Commitment

• Part‑time or temporary role
• Flexible hours, ideally within a mid‑day window (for example, 10:00am–5:00pm ET)
• Weekly hours may vary based on lead volume and project timing
• This role may be engaged for a defined period based on active outreach needs, with extensions determined by lead volume and business timing.

Shared Scheduling Approach

This role is designed around a mutually agreed‑upon schedule. TechHouse will communicate anticipated outreach needs and timing in advance, and you can choose when you’re available to take on that work within the agreed‑upon window.

This approach helps ensure your time is spent on active, meaningful outreach, while maintaining flexibility and balance.

What You’ll Do

• Lead Follow‑Up: Call and email inbound leads to acknowledge interest and initiate conversation
• Interest Discovery: Ask thoughtful questions to understand needs, timing, and context—especially when interest is exploratory or undefined
• Qualification & Notes: Capture clear, concise notes in our CRM so the next team member has full context
• Routing & Handoff: Identify appropriate next steps (consult, future follow‑up, event invite) and route accordingly
• Light Nurture: Send simple follow‑ups or reminders for leads who aren’t ready yet
• Process Adherence: Follow defined outreach workflows to ensure no leads fall through the cracks

Skills & Experience

Required

• Comfortable making phone calls and writing professional emails
• Friendly, calm communication style—curious and respectful, not pushy
• Organized with follow‑ups, notes, and handoffs
• Comfortable working from scripts, call guides, and written processes
• Basic comfort with technology (email, spreadsheets, CRM systems)

Nice to Have

• Inside sales, appointment setting, or customer service experience
• CRM experience (Dynamics 365 Sales or similar)
• Experience with first‑touch or discovery‑focused outreach

Culture & Fit

• Friendly, practical, and honest team culture
• Clear, jargon-free communication
• Purpose + profit: we serve communities and sustain the business
• Growth opportunities tied to company needs and individual performance

What We Offer

• Flexible, human‑centered work structure
• Clear scope and defined expectations
• Supportive team and documented processes
• Opportunity to contribute without committing to a full‑time role

Note: This is a part‑time / temporary position and does not include full‑time benefits.

Application Details

• Interviews: Applications reviewed on a rolling basis
• Location: Remote (Florida‑based)
• Role Type: Part‑time / Temporary / Flexible

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Benefits:

• Flexible schedule

People with a criminal record are encouraged to apply

Application Question(s):

• Please provide a sample email you would send to a customer to introduce yourself.
• What excites you about this role?

Location:

• Florida (Required)

Work Location: Remote