Lead Outreach Specialist

About the Role

As a Lead Engagement Specialist, you will serve as the first point of contact for our customers throughout their DNA journey. You will play a critical role in delivering a seamless customer experience — from the moment a kit is ordered to the scheduling of a personalized consultation with one of our Fitness Advisors.

Key Responsibilities

• Conduct daily outreach to customers via text and other communication channels to maintain engagement and ensure a positive experience


• Guide customers through the DNA kit return process, ensuring timely delivery back to our lab


• Answer customer questions promptly and professionally, providing clear and helpful information at every stage


• Monitor customer progress and proactively follow up with those who need additional support or reminders



• Schedule consultations with Fitness Advisors once DNA results are ready, coordinating seamlessly between the customer and the advisory team




• Maintain accurate records of all customer interactions and appointment statuses

Benefits

• Daily collaboration with like-minded, high-performing teammates


• Mentorship and leadership training from seasoned entrepreneurs



• Be part of a mission-driven company helping people live better lives




• Hands-on experience at a high-growth startup backed by world-class leadership