Lead Server (Full-Time / Key Holder)

Overview
Join our vibrant team as a Lead Server and Key Holder, where your leadership and exceptional customer service skills will create memorable dining experiences for our guests. This full-time role offers an exciting opportunity to oversee daily operations, support your team, and ensure smooth service in a dynamic, fast-paced environment. As a key holder, you’ll also be entrusted with opening and closing responsibilities, maintaining safety protocols, and upholding our high standards of hospitality. If you’re passionate about food, thrive in a lively setting, and excel at leading others, this is the perfect role for you to shine!

Responsibilities

• Lead by example in delivering outstanding guest service, ensuring every guest feels valued and attended to
• Support the restaurant team by training new staff and mentoring current team members to uphold service excellence
• Manage daily operations including opening and closing procedures, cash handling, and POS system management (Aloha POS, Micros POS)
• Oversee food safety and sanitation standards to ensure compliance with health regulations and company policies
• Assist with food preparation, food handling, and bussing duties during busy periods to maintain efficient service flow
• Utilize reservation systems like OpenTable to manage bookings and optimize seating arrangements for maximum guest satisfaction
• Drive sales through upselling techniques and suggestive selling to enhance guest experience and increase revenue

Skills

• Proven experience in food service or restaurant environments with a focus on fine dining or upscale hospitality
• Strong knowledge of POS systems such as Aloha POS and Micros POS; experience with cashiering and basic math required
• Excellent customer service skills with the ability to handle guest relations professionally and warmly
• Leadership qualities with prior host/hostess or serving experience that demonstrates initiative and responsibility
• Familiarity with food industry standards including food safety, sanitation, food preparation, and proper food handling procedures
• Ability to manage time effectively in a fast-paced setting while multitasking seamlessly during peak hours
• Knowledge of OpenTable reservation management software; experience with upselling techniques to maximize sales opportunities

This role offers an energetic environment where your enthusiasm can inspire your team and elevate the guest experience. We value dedicated professionals committed to hospitality excellence—if you’re ready to lead with passion and precision, we want to hear from you!

Pay: $100.00 - $135.00 per day

Benefits:

• Food provided
• Paid training

Work Location: In person