Lead Spa Coordinator (Growth Path to Assistant Manager)

Why Work at Citron Spa?

Citron Spa is a boutique, membership-based wellness sanctuary located in the heart of Providence's Wayland Square. We blend holistic wellness, modern skincare, and thoughtful hospitality to create a calm, elevated experience for our guests.

At Citron, we're more than a spa. We're a close-knit team that values professionalism, kindness, attention to detail, and creating meaningful experiences for our community.

We are looking for someone who enjoys hospitality, takes pride in creating beautiful environments, and is interested in growing within a wellness-focused business.

What We Offer

· A beautiful, calm, and well-organized spa environment

· A supportive, respectful, and positive team culture

· Competitive hourly pay with opportunities for growth and advancement

· Ongoing learning and leadership development

· A clear growth path to Assistant Manager for the right candidate

Position Overview

We are currently hiring a Lead Spa Coordinator for an in-person, part-time role.

This position plays an important role in the daily flow of the spa and the overall guest experience. The Lead Spa Coordinator helps ensure that the front desk runs smoothly, guests feel welcomed and cared for, and the spa environment remains organized and professional.

In addition to guest service responsibilities, this role serves as a leadership position within the front desk team. The Lead Spa Coordinator helps support team communication, training, accountability, and operational consistency.

This role is ideal for someone who is warm, articulate, detail-oriented, enjoys both guest interaction and behind-the-scenes organization, and is interested in developing leadership and management skills.

Key Responsibilities

Guest Experience & Front Desk

· Welcome guests and create a calm, polished check-in experience

· Manage appointment scheduling and daily spa flow

· Communicate with guests via phone, text, and email

· Share information about memberships, services, retail products, and seasonal offerings

· Maintain spa presentation, cleanliness, and hospitality standards

Leadership & Team Support

· Help onboard and train new Spa Coordinators

· Serve as a resource and support person for front desk team members

· Assist with maintaining front desk standards and procedures

· Support guest recovery and service resolution when needed

· Help ensure consistency in guest experience and team communication

Operations & Administrative Support

· Assist with administrative tasks and spa organization

· Support inventory tracking and retail restocking

· Assist with client follow-up and membership retention initiatives

· Support occasional events, projects, and operational improvements

· Assist with process documentation and standard operating procedures

Growth Path

This position offers a growth path into an Assistant Manager role. As the business grows, opportunities may include increased involvement in:

· Team training and development

· Scheduling support

· Goal and KPI tracking

· Inventory management

· Operational planning

· Membership growth initiatives

· Process improvement and systems development

· Leadership and accountability responsibilities

You're a Great Fit If You

· Are warm, professional, and highly organized

· Communicate clearly and confidently with guests and team members

· Enjoy both hospitality and operational tasks

· Take initiative and follow through reliably

· Are solution-oriented and dependable

· Are comfortable with technology (Zenoti or Google Drive experience is a plus)

· Care about creating thoughtful, elevated wellness experiences

· Experience in spa, hospitality, boutique retail, or guest services is strongly preferred.

Position Details

Hours: Approximately 28.5 hours per week

Schedule

• Sunday: 8:15 AM–2:00 PM
• Monday: 12:30 PM–5:30 PM
• Tuesday: Off
• Wednesday: Off
• Thursday: 8:15 AM–2:00 PM
• Friday: 1:00 PM–7:00 PM
• Saturday: 2:00 PM–8:00 PM

Pay:

· Starting at $19/hour

· Sunday Pay: Time and a Half

· Growth path to Assistant Manager with increased compensation and responsibilities

Benefits

· Employee spa membership and service discounts

· Flexible scheduling

· Infrared sauna access

· Continuing education opportunities

· Supportive, growth-oriented work environment

Pay: $19.00 per hour

Work Location: In person