LEAD Veterinary Receptionist - FULL TIME

ABOUT US

Lyons Vet is a close-knit, independently owned veterinary practice dedicated to compassionate, high-quality care for dogs and cats.

POSITION OVERVIEW

As our Lead Veterinary Receptionist, you will serve as the face and voice of the practice while guiding the front desk team. This role blends hands-on client service with leadership responsibilities, ensuring smooth daily operations and an exceptional client experience.

KEY RESPONSIBILITIES

• Lead and support the front desk team
• Assist management with training current and new staff
• Provide outstanding customer service to clients in person, over the phone, via text, and email
• Manage appointment scheduling, patient flow, and front desk efficiency
• Handle client communications, billing, and payment processing
• Resolve client concerns with professionalism and empathy
• Collaborate closely with veterinarians, technicians, and management to ensure the best client and patient experience
• Maintain accurate medical records and ensure compliance with clinic protocols

QUALIFICATIONS

• At least TWO years of veterinary receptionist experience required
• At least ONE year of leadership experience required
• Strong communication, organization, and multitasking skills
• Ability to remain calm and professional in a fast-paced and stressful environment
• Ability to work well in a team setting
• Ability to work well independently and take initiative at the appropriate times
• Accepting of different personality types
• Ability to give and receive constructive criticism in a professional environment
• Adapts easily to change
• Passion for animal care AND for client care (we need personable receptionists who enjoy helping people as much as they love helping animals)
• Strong critical thinking and problem solving skills
• Exceptional attention to detail, even when multitasking

Why Join Us?

You’ll be part of a respected local practice where your voice matters. This is an opportunity to step into a leadership role while still doing the client-facing work you enjoy—without the bureaucracy of a large corporate hospital.

Lyons Vet may be the right place for you if you value:

• Animal welfare as your motivation
• A more lenient business structure in comparison to corporate offices
• A down to earth, family style culture that values the opinions and feedback of all staff
• Zero tolerance policies pertaining to bullying, harassment, disrespect, whether verbal or physical from clients and/or other team members
• Empathy, support, and transparency
• 3% match Simple IRA for full time staff
• Paid sick time for all staff
• Health, dental, and vision for full time staff
• Discounts
• Competitive pay and flexible scheduling
• Voluntary monthly team outings
• Low stress/fear free practices
• A knowledgeable and highly skilled support team (we're fun, too! :D )
• Continuing education and professional development

Additional Information

• Paperless records via our cloud based PIMS, Daysmart (formerly Vetter)
• Optional AI assistance with medical record keeping/transcription
• New radiography (including dental) equipment by Sound/Antech
• In-house and Out-house diagnostics via Antech/Heska
• New ultrasound equipment on site via Sound/Antech

*Check out our website at LyonsVH.com

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k) matching
• Continuing education credits
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Uniform allowance
• Vision insurance

Application Question(s):

• Background Check Required

Work Location: In person