Leader, Field Quality, Americas

Part of the manufacturing team, you are the driving force behind the creation of our kitchen and bath products. You will work hands-on with the products themselves, from the handling of raw materials to the shipping of a completed piece. You are responsible for ensuring that all products are properly assembled and manufactured to bring customers a consistently strong experience. Knowledge and attention to all safety protocols is an essential part of keeping our manufacturing operations safe and efficient.

The Leader Field Quality will work closely with our wholesale and retail accounts to provide quality audits, report on warranty allowance, provide product training, troubleshoot problem accounts and investigate job site installation issues and
recommend solutions. You will manage a national team to engage people, processes and systems across different levels of the organization, and drive the execution of products and process improvements across product categories to impact the P&L of the business. This role covers all product categories: AS Fixtures & Fittings, DXV and Grohe products.

• Lead cross-functional teams to drive Warranty (COPQ) reduction projects

following quality methodologies to engage top COPQ items to impact P&L/Warranty goals.

• Perform thorough root cause analysis on product quality issues and field failures to implement permanent corrective actions.
• Work alongside the team to conduct regular product inspections at distributors and major jobsites.
• Ensure that all product defects and damages; destroy defective product or return to manufacturing plant for evaluation.
• Direct contact with manufacturing, engineering and design personnel regarding product problems.
• Provide individual evaluation of our field inspection team and provide training as required.
• Provide technical expertise/training for Sales and Consumer Connections and distributor personnel.
• Oversee the investigation of product problems on jobs of significant volume or complexity and recommend corrective measures.
• Perform special investigations, audits and surveys on product as directed in support of the Product Warranty Allowance program.
• Participate in conducting field tests, surveys, call backs, and inspections of product involved in insurance and legal claims.
• Report on Key Performance Indicators (COPQ) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or

system

• Keep current with developing manufacturing and engineering trends that concern product quality
• Review and action on monthly reports concerning field data relating COPQ, product trends, SLA’s, metrics, improvement projects, etc.
• Negotiate labor dollars/concerns that are fair and amicable for all parties

AS, AMERICA INC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. Only at LIXIL’s request preferred vendors may be invited to refer talent for specific open positions. In such cases, a current and fully executed agreement with LIXIL must be in place.

Recruitment & Staffing Agencies: AS, AMERICA INC does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to AS, AMERICA INC. or its employees is strictly prohibited unless contacted directly by AS, AMERICA INC. internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of AS, AMERICA INC. and will not owe any referral or other fees with respect thereto.