Learning Administrator

Support Learning Excellence. Coordinate Operations. Elevate the Training Experience.

We are seeking an organized, detail‑driven Training Operations & Administration Specialist to support the BMW Middle East Training Program. In this role, you will manage training calendars, coordinate training logistics, ensure data accuracy, interface with vendors, and help ensure that all training operations run smoothly and efficiently across multiple markets.

This is an ideal role for someone who thrives in a fast‑paced, highly organized environment and enjoys supporting training initiatives that directly impact performance and capability across the region.

What You’ll Do

Training Administration

• Create, update, and manage the regional training calendar to ensure accuracy and alignment with market needs.
• Review and maintain the TMSi training platform , ensuring homepage content, details, and importer information (MFC, Hiring Details, Brand) are always up to date.
• Lead updates to TMSi records and manage data integrity across the system.
• Monitor and manage training platforms, reporting tools, and the TMSi performance dashboards.
• Prepare and analyze BMW Scoreboard KPIs monthly.
• Share achievement reports with regional markets weekly, ensuring transparency and alignment.

Training Planning

• Analyze dashboard data and partner with business teams to gather relevant KPIs that inform training planning decisions.
• Forecast, create, and publish training calendars based on market needs and strategic priorities.
• Support the preparation and communication of training target achievements.
• Review target audiences and identify certified vs. non‑certified employees across markets.
• Determine the number of required sessions for each training topic — technical and non‑technical.

Governance

• Partner with the GP Strategies finance team to ensure accurate monthly billing, including training volumes, training rates, and pass‑through costs.
• Maintain high‑quality KPI dashboards and ensure scoreboards are shared consistently with markets.
• Support compliance and audit readiness across training activities.

Quality & Continuous Improvement

• Support the implementation of processes, tools, and systems that enhance Operational Excellence .
• Help standardize templates, reporting tools, and best practices across all BMW training projects.
• Promote the sharing of best practices to improve delivery consistency across markets.

Training Operations

• In coordination with the Training Lead, manage the deployment and communication with third‑party training vendors .
• Provide trainers with satisfaction results and observational feedback to support continuous improvement.
• Review billing and payment details from training vendors to ensure accuracy.
• Serve as the primary point of contact for BMW vendor partners, including hotels, catering providers, and other service partners.
• Conduct quarterly reviews of BMW hotel partners and communicate updated hotel rates to importers.
• Ensure hotel partners meet BMW quality requirements for training events.

Training Centre Room Rentals

• Manage room rental requests for the BMW Training Centre for internal and external clients.
• Check availability and assign training rooms based on business needs.
• Coordinate with Reception and Facilities to ensure rooms are set up according to requirements (layout, catering, materials, equipment).
• Work with Finance to issue quotations, invoices, and ensure purchase orders (POs) are received prior to bookings.
• Ensure all room rental activities follow BMW processes and service standards.

Other Responsibilities

• Support additional requests and initiatives from BMW Training Managers.
• Assist with project-wide tasks and operational needs as assigned.

Reporting Structure

Reports to: Project Manager – BMW Middle East Training

Why This Role Matters

This role plays a central part in ensuring the smooth operation of BMW’s regional training ecosystem . Your work ensures that trainers, vendors, markets, and internal teams stay coordinated — and that every training experience meets BMW’s high standards.