Learning and Org Development Associate

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Summary:

The Learning and Organizational Development Associate is responsible for building employee performance and capabilities through formal and informal professional development to support the mission of Ephrata National Bank. They will assist with the day-to-day functions of the Learning and Organizational Development segment including facilitation, planning, creating, scheduling, and LMS (Learning Management System) support.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Learning Program Coordination & Facilitation
- Manage on-site and virtual learning events including sending email invitations, scheduling catering, material distribution, room set-up, and facilities coordination such as office access as needed.
- Manage and inform employees and supervisors of scheduled learning sessions, track and report on learning progress/outcomes/attendance within the LMS.
- Develop, communicate, and monitor the quarterly learning calendar by identifying and researching internal and external learning needs for new and existing employees.
- Maintain documentation of completion of initial and recurring training in each employee’s file with the Human Resource Information System (HRIS).
- Manage distribution and collection of post-workshop learning feedback.
- Facilitate learning workshops and programs of high-quality using industry practices for learner engagement and retention.
- Assess and communicate any participants' learning challenges to department leadership to provide feedback to the hiring manager and determine the appropriate approach as necessary.
- Provide detailed feedback both during and post-session to managers regarding participants’ progress in sessions. Make appropriate recommendations for employees’ success in their jobs.
- Responsible for training materials coordination and preparation ensuring materials are current and relevant.
- Utilizes teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
- Create new learning materials such as job aids, slide decks, eLearning content, and other projects as assigned using learning design and adult learning principles.

Enhance the learning culture across all business lines through trusted partnerships
- Develop and maintain a collaborative working relationship with subject matter experts and key stakeholders.
- Apply new strategies, policies, processes, initiatives, tools, and systems to drive talent development, culture, and organization development initiatives across the organization.
- Make and implement recommendations to improve learning content, training, and learning experiences for purposes of broad upskilling and continuous improvement.

Other responsibilities include:
- Manage the learning intranet page to serve as a knowledge management center in collaboration with other learning systems.
- Serve as the primary point of contact for all learning needs.
- Develops and maintains annual audit of learning materials to ensure accuracy and works with Subject Matter Experts (SME) and the learning and organizational development team to review findings and offer suggestions for updates and changes to maintain learning content accuracy.
- Works collaboratively with the L&OD Program Manager and Officer on the learning & organizational development budget.
- Maintains inventory and orders supplies for learning and organizational department.
- Remain adaptable to policy, procedure, and overall company changes and environment.
- Serve as an SME (Subject Matter Expert) mentor as necessary for new-hire employees.
- Serves as a leader in training, projects, and change initiatives.
- Assume responsibility for executing projects and objectives as assigned or identified.

Required Education and Experience:

2-4 years of relevant experience required.
Bachelor’s degree in Human Resources, Education, or related field (or equivalent experience).
Proven ability to facilitate engaging, learner-centered training sessions for diverse audiences.
Strong presentation, interpersonal, and communication skills.
Demonstrated ability to design and develop curriculum using instructional theory and adult learning principles.
Excellent organizational skills with the ability to prioritize and manage multiple initiatives in a fast-paced environment.
Strong analytical and problem-solving skills; ability to identify learning gaps and propose effective solutions.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred Experience:

3+ years of experience in retail banking or financial services, including consumer lending.
3+ years of experience facilitating technical or professional development training.
Experience with learning management systems (LMS), learning experience platforms (LXP), and SCORM-compliant content development tools.

Competencies:

ENB Operational and Functional Competencies

Supervisory Requirements:

This position has no supervisory responsibility.

Work Environment:

This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mice, keyboards, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines.

Physical Demands:

Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The job requires long periods of standing while teaching a class.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Flexibility of schedule to meet business needs is required. Remote work opportunities are available based on scheduling and departmental needs.

Travel:

This position may require travel.

EEO Statement:

Ephrata National Bank supports a diverse workforce and is an Equal Opportunity Employer. It is the policy of Ephrata National Bank to provide equal employment opportunities without regard to race, ethnicity, color, religion, sex, national origin, age, disability, marital status, covered veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic applicable under law. The bank complies with all relevant federal, state, and local laws, as well as, all regulations regarding nondiscrimination.

This job description reflects management’s assignment of essential functions and position responsibilities. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time. The employee is expected to adhere to all of Ephrata National Bank’s procedures and to act as a role model in the adherence to bank polices.

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