Learning Design Content Manager

Manager, Learning Design Content

Job Summary
The Learning Design & Content Manager is the go-to position for executing the development of learning content that is created, maintained, and delivered via various means including on-line learning, VILT, knowledge base articles, and social media. These educational materials will maximize company strategic initiatives, as well as, departmental and individual goals as developed by the incumbent.

Duties & Responsibilities

• Manage a team of Instructional Design Developers to execute the development of learning projects defined and prioritized by the Director of Learning Technology and Design.
• Collaborate with project stakeholders to understand specific business needs and performance gaps before executing the development of performance-improving training solutions.
• Manage multiple instructional design projects to ensure projects remain on time throughout all phases of course development.
• Ensure instructional items are delivered high-quality, free from errors, and within strategic design and scope.
• Build relationship with internal customers and project stakeholders while managing expectations, communicating status, and resolving open issues.
• Manage the day-to-day technical and operational support for the company’s online learning platforms including the LMS.
• Assess opportunities for continued improvement, set goals and establish metrics for success.
• Continue to research new tools, technologies, methodologies to keep audiences engaged and motivated to change behaviors to meet business goals.

Qualifications

• Bachelor's Degree in Instructional Design, Psychology, Communications, or related field
• Minimum three years experience designing and developing learning strategies
• Minimum two years experience managing a team of instructional developers or equivalent experience
• PMP or equivalent certification a plus

Competencies

• An excellent communicator able to tailor both verbal and written information for a variety of audiences.
• Detail-oriented with exceptional organizational, documentation, and process improvement skills.
• A creative and collaborative problem-solver capable of analyzing complex challenges and proposing well-considered options.
• Continuously focused on controlling project risks and protecting outcomes.
• Able to re-forecast and pivot projects as needed.

Work Environment & Physical Requirements
Performs sedentary work in an office environment with limited lifting (less than 10 pounds) or walking required. Close visual acuity required to perform work at computer terminal. No exposure to adverse environmental conditions. Requires repetitive typing motion, talking, hearing, grasping and feeling.

Disclaimer
The job description outlines the general nature and scope of work employees perform in this role. It's not intended to be an exhaustive list of all duties, responsibilities, or qualifications required for the position. The company reserves the right to modify, revise, or update the job description to meet business needs.