Learning & Development Manager

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technologyor multiple X-ray technologiesto address each customers unique security application requirements.

Role Overview

Are you passionate about shaping the future of learning in a dynamic, global environment? Rapiscan is seeking a visionaryLearning and Development (L&D) Managerto lead the design, delivery, and evolution of impactful learning programs across our global service organization. This is a unique opportunity to influence both internal talent development and customer-facing training initiatives that drive revenue, enhance product adoption, and elevate service excellence.

Youll be at the forefront of building a culture of continuous learning, technical mastery, and leadership developmentwhile also owning the global training strategy for ServiceMax, our core field service management platform.

Responsibilities

Service Talent Development:

• Design and deliver strategic learning programs aligned with global service goals.
• Facilitate engaging workshops, coaching sessions, and skill-building initiatives.
• Build competency-based learning pathways for engineers, support teams, and service leaders.
• Conduct skills gap analyses and implement targeted upskilling programs.
• Launch mentoring, coaching, and certification frameworks.
• Partner with HR and leadership to support succession planning and career growth.
• Develop digital learning content including eLearning, MicroLearning, and virtual campus materials.
  
  

ServiceMax Training

• Lead the global ServiceMax training strategy across all service functions.
• Create structured learning paths tailored to diverse roles.
• Customize content to reflect workflows, compliance, and customer SLAs.
• Deliver onboarding and upskilling sessions for internal and external partners.
• Stay ahead of ServiceMax updates and integrate new features into training.
  
  

Customer Training Programs

• Design and deliver customer-facing training programs that generate revenue and deepen client relationships.
• Collaborate with commercial teams to package and promote learning solutions.
• Continuously evolve offerings to meet market demand and business growth.
  
  

Service Induction Pathway

• Lead the creation of a modular induction program for new service employees.
• Develop role-specific tracks and technical onboarding content.
• Use digital platforms to automate onboarding and track progress.
• Monitor early performance indicators to optimize onboarding effectiveness.
  
  

Service Leadership Development

• Design and execute a global leadership development program for service leaders.
• Develop tiered curricula for emerging, mid-level, and senior leaders.
• Facilitate immersive learning experiences and global peer cohorts.
• Track leadership outcomes and continuously update content to reflect evolving needs.
  
  

Qualifications And Apprenticeships

• Lead the implementation of qualifications and apprenticeships to support service growth.
• Build strategic partnerships with educational institutions and industry bodies.
  
  

Collaboration And Communication

• Work cross-functionally with HR, department heads, and external vendors.
• Communicate regularly with stakeholders to ensure alignment and gather feedback.
• Support broader learning initiatives across Sales, Operations, Program Management, and HR.
  
  

Qualifications

• Bachelors degree in L&D, Organizational Development, HR, Business, or related field.
• CIPD Level 5 or equivalent L&D qualification.
• Minimum 6 years experience in talent development or organizational development.
• Proven track record in designing and delivering innovative L&D solutions.
• Strong facilitation, coaching, and presentation skills.
• Expertise in training lifecycle, certification pathways, and career development architecture.
• Excellent project management and analytical skills.
• Strong interpersonal and stakeholder engagement capabilities.
• Proficiency in MS Office and talent management platforms.
  
  

Desirable

• Masters degree or MBA.
• Experience managing ESFA-funded apprenticeships.
• AET, CAVA, or PTTLS qualifications.
  
  

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.

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