Learning & Leadership Development Specialist

When what you Crave is a job that combines creative, challenging and ever-changing work with an experienced, inclusive team committed to create memorable moments every day, only White Castle hits the spot!

We’re America’s first fast-food hamburger chain with more than a century of service to a nation of Cravers. But we’re not satisfied with an impressive past. We’ve got our eye on an even tastier future, and we want you to be part of it! White Castle is always looking for passionate, energetic, results driven people to join our teams, so apply to start your White Castle career today!

The Learning & Leadership Development Specialist is responsible to assist in the development, and monitoring of White Castle System, Inc.'s professional development and training program for all Team Members to ensure that its restaurants, plants, bakeries, and Home Office are staffed with capable and competent individuals, both on the operational and management levels. The emphasis of the LLD Program will be to make all Team Members feel valued and appreciated as team members while providing exceptional service for our customers. The person in this role will develop programs, conduct needs assessments, and follow-up to ensure and monitor training effectiveness and compatibility with Company goals and to prepare individuals for the Company's promote-from- within succession policy (career development). The incumbent will act as the Company coordinator for any training as required by co-branding contracts or agreements.

What we are looking for

• Bachelor's Degree is required; preferably in education, psychology, training and development, or human resources;
• A minimum of 3 years’ experience with technical knowledge in developing and executing training programs;
• Excellent written and verbal communication skills;
• Must have project management knowledge, technical acumen (MS Office Suite), and organization skill to facilitate, design and development of training proposals and programs;
• Ability to balance regional preferences and tailor approaches and programs to fit the diverse learning needs of the culture and business environments;
• Travel availability, eligibility, and reliability are functions of this role with expectations for supporting flexible schedules (business operations and events), special assignments (new Castle Openings, re-openings, etc.), professional memberships, and/or community affiliated activities;
• Ability to lift materials, manage equipment and appropriately use transport equipment, prepare training materials and prolonged computer use are aspects of this role. Facilitating room set up – including table and chair placement, moving/standing for periods of training delivery;
• This position is onsite and not a remote role.

What you will do

• Construct, communicate, and meet timelines (inherited or set) to align with project management practices to ensure implementation of monitoring and evaluate tools for program completion and effectiveness using the learning management system (WCU Online) for reporting;
• Collaborate intensively - working with the department (L&LD), regions, divisions, and Home Office to ensure suitable, beneficial White Castle University Online modules and programs. Including to create, maintain, and update program facilitation guides and reinforcement tools (participant workbooks & progress sheets) to sustain understanding of key program learnings;
• Ensure learning management system (WCU Online) support – ServSafe exam codes, password resets, instructional materials/quick reference guide, eLearning content (program, course, & lesson) functionality, etc.;
• Use and leverage vendor contacts to support learning management system (WCU Online) functionality and expand learning library content. Facilitate tasks that result in the creation, maintenance, and update(s) for ServSafe documentation, certification (Food Handler, Food Manager, Allergen, and Proctor) completion records in WCU Online;
• Facilitate tasks that result in the creation, maintenance, and update(s) for ServSafe documentation, certification (Food Handler, Food Manager, Allergen, and Proctor) completion records in WCU Online;
• Assess technology needs company and department events/programs to identify advanced planning opportunities to plan approach (procedures and delivery), process, and tools (materials & equipment) essential to meet provided objectives; including e-learning content development;
• Establish, and maintain liaison relationships with technology and production vendors, event contacts, Home Office departments, regional leaders, and facilities services to a) deliver clear and concise communication b) met event deadlines, and c) met event/program objectives;
• Facilitate communication by leveraging technical knowledge, vendor insight, and participant needs. Ensure collaborative process (delivery, follow-up, and communication) is managed via monitoring partner relationships;
• Support and contribute in all phases of the White Castle Universities - working closely with the Sr. Manager, Regions, Divisions, and Home Office to ensure suitable, beneficial university materials. Contribute to course curriculum and research appropriate ways to deliver programs supporting the training manager;
• Contribute to the on-time delivery and effectiveness of Home Office, regional, or department learning programs and services - using knowledge for various initiatives and programs to manage tasks aligned with HO, Manufacturing and Castle divisions;
• Coordinate SME activities. Produce/incorporate training manual revisions and edits and suggest changes as needed for all current Region training manuals into one document. Cover all regions of operations, customer service, team member relations, quality control, safety, safe-food handling procedures, etc.;
• Provide input and contribute to the review of upper-management level programs. Under the direction of the Training and Development Sr. Manager "write the programs and support tools". Support follow-up procedures to measure effectiveness and consistency of program;
• Work with Corporate Events coordinator to select location and support training and corporate events. Schedule rooms, amenities, and equipment for the training sessions and meetings to specifications. Recommend the attendee transportation and accommodations. Suggest materials, evaluations, follow-up materials, and source supplies for training events;
• All other duties as assigned.

Did you know that over half of the team members at our Home Office have more than 10 years of service at White Castle? Why, you ask? Because in this family owned business, we take care of our team! Check out a few of the many reasons why people crave to work with us:

Programs and benefit eligibility varies based on the average hours worked, location and length of service at White Castle.

• Family owned and operated since 1921
• Medical (4 plan options and 4 national carriers to choose from)
• Dental & Vision Plan
• Company paid Life Insurance and AD&D (buy-ups available)
• Paid holidays
• Bereavement pay
• Jury duty pay
• 4 Weeks of Paid Vacation in the first year
• Weekly paychecks – YES, WEEKLY!
• 401(k) (100% company match for the first 3% deferred and 50% for the next 2%); all contributions are 100% vested!
• Profit Sharing plan
• Holiday bonuses
• Free parking
• Recognition programs
• Employee Assistance Program
• Tuition reimbursement
• Scholarship opportunities
• Career growth and development
• Business casual dress code (Yep, we wear jeans every day!)
• Onsite Café with free drinks and food discounts
• Community service opportunities
• White Castle restaurant discounts
• A slide to our lobby
• And much more…

If you meet the minimum qualifications above, APPLY NOW!

White Castle is an Equal Opportunity Employer

REQUIREMENTS

• Bachelor's Degree is required; preferably in education, psychology, training and development, or human resources;
• A minimum of 3 years’ experience with technical knowledge in developing and executing training programs;
• Excellent written and verbal communication skills;
• Must have project management knowledge, technical acumen (MS Office Suite), and organization skill to facilitate, design and development of training proposals and programs;
• Ability to balance regional preferences and tailor approaches and programs to fit the diverse learning needs of the culture and business environments;
• Travel availability, eligibility, and reliability are functions of this role with expectations for supporting flexible schedules (business operations and events), special assignments (new Castle Openings, re-openings, etc.), professional memberships, and/or community affiliated activities;
• Ability to lift materials, manage equipment and appropriately use transport equipment, prepare training materials and prolonged computer use are aspects of this role. Facilitating room set up – including table and chair placement, moving/standing for periods of training delivery;
• This position is onsite and not a remote role.

White Castle has a hot and tasty opportunity on the menu with this chance to join a team where more than one in four have at least 10 years of consecutive service. Our 103-year-old family-owned business operates restaurants and stock retail freezers with products dedicated to satisfying your cravings morning, noon and night. All that’s missing is you. Our Original Slider® was named in 2014 as Time magazine's "Most Influential Burger of All Time," and our Impossible ™ Slider was named by Thrillist in 2019 as the "Best Plant-Based Fast Food Burger." Fast Company named us one of the "10 Most Innovative Dining Companies" in 2021. And that’s not all. We’re a Certified™ Great Place to Work® four years in a row and back-to-back honoree on the Fortune Best Workplaces in Retail™ list.

Your search ends here—we’ve got the career opportunity you Crave! Apply today and Follow Your Crave™!