Learning & Organizational Development Training Specialist

Date Opened: Monday, December 01, 2025 12:00 AM

Close Date: Wednesday, December 10, 2025 12:00 AM

Department: Aviation Department

Function Training

Salary: $71,878.00 - $89,847.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our Guiding Principles Include

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions
  
  

Summary

This position is responsible for analyzing, designing, implementing, and evaluating learning programs for the Aviation Department at Charlotte Douglas International Airport which includes a diverse workforce of more than 800 employees occupying over 100 different job classifications (e.g. laborers, skilled trades, paraprofessional and professional occupations). The incumbent in this role will analyze learners’ needs to design and develop, and apply learning solutions that yield business results, and identify the instructional goals, audience, delivery options, timeline and constraints of the learning programs. Work involves creating and delivering training to all Aviation employees; helping to facilitate training to Aviation employees as needed and requested; setting up class logistics; securing guest trainers and speakers; managing course offerings in the Learning Management System (LMS); reserving meeting space; coordinating all training logistics (i.e. reserve meeting space, classroom setup and procuring course materials, etc.); performing analysis of individual training profiles, skills, and assessments; creating, updating, and revising Aviation’s online trainings; and conducting training evaluations This position collaborates with staff for onboarding activities; and/or assists with establishing Aviation’s training calendar.

Major Duties & Responsibilities

• Creates and delivers training to all Aviation employees.
• Research information for training classes and schedules new and current employees for skill assessments and training; develops course content.
• Schedules new and current employees for skill assessments and training.
• Develops course content and course offerings; providing end-user training; producing regular and ad hoc reports; creating new programs and curricula to organize deployment and tracking of employee learning initiatives.
• Track employee learning initiatives.
• Serves as departmental backup for our Learning Management System.
• Oversee logistics related to training and directly make payments for supplies, materials, food, and beverages. Organize logistics for classes; create training schedules; secures guest speakers; books training rooms; and secures transportation if necessary.
• Create and review course content and videos for in-person and virtual training (internally created and vendor created) to ensure they follow adult learning principles.
• Assesses and selects appropriate media based on audience, content, and expected outcome.
• Helps to plan training calendar for the year with the Learning & Organizational Development team at Aviation.
• Partner with Strategic Communications and Marketing personnel to report and promote activities and programs.
• Complete special projects as assigned.
  
  

General Information

• Primarily works office hours Monday through Friday, but schedule also requires some evenings and weekends due to scheduled training and meetings with employees on various shifts. Schedule subject to irregular hours, overtime and emergency calls back to work.
• Ability to pass a background check in advance of start date required. Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.
• Requires a valid driver’s license in state of residency and ability to obtain and maintain a City Driving Permit.
• Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.
  
  

Minimum Qualifications

Requires a High School diploma or equivalent with seven (7) years related work experience, or Associates degree with five (5) years related work experience, or Bachelor’s degree with three (3) years related work experience, or Masters degree with one (1) year related work experience.

Preferred Qualifications

• Master’s degree preferred. Major coursework related to learning and professional development or a related field of study that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties.
• Five (5) years of related work experience
• Certificate in training/education.
  
  

Knowledge, Skills & Abilities

• Knowledge of training and development.
• Skill in communicating, both verbally and in writing.
• Skill in planning and coordinating the work of others.
• Skill in delivering presentations and facilitating training programs.
• Ability to plan and organize short-term and long-term training in simulated and live environments.
• Ability to work effectively with people from multiple levels of knowledge.
• Ability to communicate effectively with all levels within the organization.
  
  

Physical & Sensory Requirements

This position is sedentary in nature and may require extended periods of sitting. Remainder of time could be spent bending, reaching, standing, walking and driving. May lift up to 25 pounds (e.g. program materials) and carry for a short distance (up to 50 feet). Sensory requirements include touch, vision, hearing, and speech.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

Benefits

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.