Leasing Agent

COMPANY OVERVIEW:

At SRM we prioritize quality and value and provide an environment where people can thrive. We work closely with neighbors and communities to get it right. By joining our team at The Mill, you will be part of honoring that legacy by offering dependable, well-located housing for people who keep the city moving. If you want to contribute to building lasting communities with us at SRM, we invite you to apply today!

What We Offer:

• Generous paid time off (for Full & Part-Time Employees)
• 9 Paid Holidays for eligible employees
• Health and Wellness Programs
• 401K with company match
• Employee Referral Incentives
• Medical, Dental and Vision coverage options

*Outlined benefits are subject to change and may vary based on location or employee status*

POSITION SUMMARY
The Leasing Agent is responsible for delivering exceptional customer service, managing the leasing process, and supporting the day-to-day operations of SRM’s communities. This role engages with prospective and current residents, coordinates leasing activities, ensures compliance with affordable housing requirements, and helps maintain strong occupancy levels. The Leasing Agent serves as a key ambassador of SRM, fostering positive resident relationships and supporting the overall success of both market-rate and affordable housing communities.

ESSENTIAL JOB FUNCTIONS

Leasing & Marketing

• Greet, engage, and build rapport with prospective residents, providing tours of the community and available apartment homes.
• Respond promptly to leasing inquiries (phone, email, online, in-person) with professionalism and accuracy.
• Present market-rate and affordable housing options in a clear and compliant manner.
• Assist in marketing efforts, including online listings, social media engagement, and community outreach.
• Track leasing activity, prospect traffic, and conversion ratios.

Application & Compliance Processing

• Guide applicants through the leasing process, ensuring accurate completion of applications, disclosures, and leasing documents.
• Process rental applications, conduct screenings, and verify information such as employment, income, and rental history.
• Ensure compliance with affordable housing program requirements (e.g., LIHTC, Section 8, HUD guidelines), including eligibility verification and proper documentation.
• Maintain accurate resident files in property management software (e.g., Yardi) and ensure compliance with federal, state, and local regulations.

Resident Relations & Retention

• Deliver excellent customer service to residents, addressing questions, concerns, and service requests in a timely and professional manner.
• Support resident retention efforts, including renewal processes and community engagement activities.
• Participate in resident events, programs, and initiatives to foster a sense of community.

Administrative & Operational Support

• Accurately prepare and execute lease agreements, addendums, and related documentation.
• Assist with rent collection and receipting as needed.
• Maintain organized leasing files, reports, and marketing materials.
• Support the Property Manager and team in daily office operations, including phones, emails, and front-desk coverage.

REQUIRED SKILLS

• Customer Service: Strong interpersonal and communication skills with a focus on providing a positive resident experience.
• Sales & Marketing: Ability to present properties persuasively and assist in driving occupancy goals.
• Compliance Knowledge: Familiarity with affordable housing programs (LIHTC, Section 8, HUD) and leasing regulations.
• Organization: Strong attention to detail with ability to manage multiple tasks and maintain accurate records.
• Problem-Solving: Ability to address resident or prospect concerns effectively and escalate when necessary.
• Technology: Proficiency in property management software (Yardi, RealPage, or similar) and Microsoft Office Suite.

QUALIFICATIONS & EXPERIENCE

• High school diploma or equivalent required; college coursework in Business, Real Estate, or related field preferred.
• 1–3 years of leasing, customer service, or sales experience, preferably in multifamily housing.
• Experience in both market-rate and affordable housing environments strongly preferred.
• Knowledge of fair housing laws and affordable housing compliance guidelines.
• Professional certifications such as CAM (Certified Apartment Manager) or NALP (National Apartment Leasing Professional) a plus.

WORK ENVIRONMENT

• Office and property-based role with frequent interaction with residents, prospects, and staff.
• Fast-paced, customer-focused environment.
• Flexibility required to work weekends or evenings based on leasing activity.

PHYSICAL REQUIREMENTS

• Frequent walking, standing, and touring of apartment homes and community grounds.
• Ability to climb stairs and conduct property inspections with prospects.
• Occasional lifting of marketing materials or office supplies up to 25 pounds.

TRAVEL REQUIREMENTS

• Minimal travel, limited to occasional off-site training or meetings.

This position offers an opportunity to shape the first impression of SRM communities, supporting both market-rate and/or affordable housing residents. This position offers the opportunity to grow in property management, build strong resident relationships, and contribute directly to occupancy and community success.

*This job description is not intended to be all–inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.*

*SRM Development is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other protected status under applicable laws. SRM Development is also a proud affirmative action employer, committed to building a diverse and inclusive workforce.*

Job Type: Full-time

Base Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Property leasing: 1 year (Required)
• Affordable housing : 1 year (Required)

Ability to Commute:

• Bellevue, WA 98005 (Required)

Work Location: In person