Leasing Consultant

JOB SUMMARY: The Leasing Consultant is a dynamic and customer-focused professional responsible for attracting and guiding potential residents through the leasing process. This role plays a crucial part in driving occupancy rates, enhancing resident satisfaction, and creating a positive first impression for our multi-family property. The Leasing Consultant thrives on building relationships, providing exceptional service, and showcasing the property's features and benefits.

VALUES MODELED: All employees are expected to bring our values to life every day by demonstrating:

• RESPECT: Treat people with courtesy and kindness, valuing inclusion and diversity.
• ACCOUNTABILITY: Honor commitments, focus on delivering solutions, and take ownership of responsibilities.
• INTEGRITY: Act with honesty, honor, and transparency in all activities.
• SERVICE: Be socially conscious, proactive thinkers, committed to improving well-being.
• EXCELLENCE: Strive for excellence, adapt, innovate, and exceed expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Service:

• Provide exceptional customer service to residents and prospects, addressing inquiries, concerns, and requests in a friendly and professional manner.
• Maintain a positive and welcoming atmosphere to create a memorable leasing experience.
• Greet and engage with prospective residents, establishing rapport and understanding their needs and preferences.
• Conduct property tours, effectively highlighting the property's amenities, floor plans, and unique selling points.
• Use a customer-focused attitude year-round to ensure a smooth renewal process for existing residents.
• Participate in and assist with planning and coordinating resident events and activities to foster a sense of community.

Leasing and Marketing:

• Utilize persuasive sales techniques to promote the property and convert leads into leases.
• Collaborate with marketing teams to showcase the property through various channels, including online listings and social media.
• Assist prospects with the leasing process, including explaining lease terms, application procedures, and move-in details.
• Process lease applications, conduct background checks, and ensure accurate and timely completion of lease agreements.
• Accurately input and maintain resident and lease data in property management software, ensuring up-to-date records.
• Assist with rent collection, tracking delinquencies, and coordinating lease renewals.
• Stay informed about property features, floor plans, and community amenities to effectively communicate the value of residing in the community.

Market Insight:

• Stay knowledgeable about local market trends, competitor performance, and resident preferences to tailor leasing approaches.
• Vendor and Partner Relationships:
• Collaborate with external vendors, real estate agents, and industry partners to maximize leasing opportunities and optimize property exposure.

EDUCATION/EXPERIENCE:

• High school diploma or equivalent
• Preferred: College degree in Business, Marketing, Hospitality, or related field.

COMPETENCIES:

• Proven experience in sales, customer service, or a related field, with a focus on leasing or real estate (preferred).
• Strong interpersonal and communication skills for engaging with prospects, residents, and team members.
• Excellent organizational skills and attention to detail for lease administration and record-keeping.
• Proficiency in property management software, CRM tools, and Microsoft Office suite.
• Positive attitude, self-motivated, and the ability to work effectively in a fast-paced environment.
• Knowledge of fair housing regulations, leasing laws, and customer service best practices.
• Valid driver's license and reliable transportation.

Key Qualities:

• Dynamic and customer-focused
• Relationship-builder
• Exceptional service provider
• Showcasing property features effectively.