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Leasing Consultant
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NM Residential is seeking an experienced Leasing Consultant to join our amazing team at Vale East Student Living.
This property caters to a vibrant student community, so we’re looking for someone who enjoys building connections with residents, thrives in a dynamic environment, and is passionate about providing an exceptional leasing experience.
Position Responsibilities
The Leasing Consultant is responsible for the performance of all activities related to apartment rentals, move-ins and lease renewals interacting with prospective and current residents to achieve maximum occupancy. This position operates within and contributes to an environment in compliance with Fair Housing laws and Equal Employment Opportunity.
- Successfully market vacant units and renew occupied units
- Conduct market surveys to analyze competitors
- Track all telephone and office traffic
- Conduct property tours to prospective residents demonstrating the property’s amenities
- Follow-up with potential residents who are up for renewal until the lease is “closed”
- Conduct credit checks and income verification's on prospective residents while maintaining complete confidentiality
- Draft leases for new residents and renewals for current residents
- Walk vacant unit/inspect and report any repair items in show apartments/models
- Prepare welcome packages for new residents/resident connect
- Schedule move-in/move-outs (elevators, keys, etc.)
- Provide customer service to current residents
- Plan and coordinate events to promote resident retention
- Process maintenance/work orders
- Maintain control in emergencies
- Check-in all resident packages delivered to the office.
- General administrative duties (i.e. filing, answering phones, mail, faxing, email, collecting rent)
- Attend and participate in property staff meetings
- Efficiently multi-task and prioritize various activities
- Completion of internal training
Qualifications:
Educational Requirements: High-school diploma/GED
Work Experience: 3 yr. of apartment leasing experience
Other Skills and Abilities:
- Administrative Skills- Answering phones, filing, typing, emailing correspondence, faxing, mailing and data entry
- Analytical Skills- Analyzing leases, work orders, identifying discrepancies on invoices, evaluating prospective residents’ needs and how to resolve them
- Communication/Language Skills- Written/oral communication with staff and residents, interaction with vendors and marketing contacts, policies and procedures
- Computer Skills- Excel, Internet, Outlook, Word, and MRI
- Coordinating Skills- Scheduling resident activities, prospective resident appointments and prioritizing tasks
- Creative Skills- Marketing presentations, sales, and leasing
- Mathematical Skills- Calculating lease balances, move-in costs, credit/debit to income, pro-rating leases, calculating special rates (i.e. pets and garages)
- Other Skills- Confidentiality, customer service, diplomacy, initiative, team orientation and time management
Must be available to work the hours of Monday through Friday - 9:00 am to 6:00 pm and Saturdays from 10:00 am to 5:00 pm.
This is a full-time position that offers hourly compensation plus commission.
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