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Leasing Consultant
Overview:
The Leasing Consultant, under the direction of the General Manager, is responsible for maximizing property occupancy to stabilization during lease-up by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention and providing or coordinating exceptional customer service.
Responsibilities:
KETTLER currently has an opening for a Leasing Consultant at The Sully, a Lease-up apartment community located in Chantilly, VA.
The Leasing Consultant, under the direction of the General Manager, is responsible for maximizing property occupancy to stabilization during lease-up by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention and providing or coordinating exceptional customer service.
- Greeting prospective residents and providing them with property tours.
- Performing proper outreach marketing.
- Help create engaging social media initiatives to connect residents, and manage posts.
- Daily follow up on all prospects to make sure all questions are answered and a “high touch” approach adhered to.
- Assisting with resident retention.
- Support efforts to partner with nearby businesses, events, and other local organizations.
- Walking the marketing path daily.
- Providing excellent customer service to residents and prospects.
- Processing lease applications and qualifying residents.
- Supporting the Community Manager with general office maintenance by answering phones and performing other administrative tasks.
- Play a key role in resolving resident concerns and issues.
- Other duties as assigned.
- Some Lease-up experience at a luxury property is preferred.
- At least 1 year of customer service, sales or office experience is required, preferably in residential property management.
- High School Diploma, GED, or equivalent; some college preferred.
- Customer service, sales, and goal-oriented mindset.
- Must be able to work on weekends and holidays.
- Computer proficiency and knowledge of the Microsoft Office Suite
- Excellent written and verbal communication skills and ability to interact with residents and customers in a professional manner.
- Familiarity with social media platforms, as well as best practices for businesses.
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