Leasing Consultant – Community Experience Specialist | Tampa, FL

Full Job Description

Leasing Specialist – Be the First Impression of Our Community!

Full-Time | On-Site | Where Energy, People, and Leasing Come Together!

Are you outgoing, motivated, and love connecting with people? Do you enjoy leasing apartments, promoting communities, and creating memorable first impressions?

We’re looking for a Leasing Specialist who will be the face of our community — welcoming prospects, showcasing apartments, and helping future residents confidently choose their new home.

This is more than showing apartments — you’ll play a key role in leasing success, resident satisfaction, and maintaining a vibrant, high-occupancy community alongside a supportive, energetic team.

What You’ll Do – Every Day Is Different!

As our Leasing Specialist, you’ll be on the front lines of leasing, marketing, and resident engagement:

• Conduct all business in accordance with company policies, Fair Housing laws, ADA, FCRA, and all applicable regulations
• Greet prospective residents warmly and provide engaging tours of the community
• Respond promptly to phone calls, emails, online inquiries, and leads to convert interest into on-site appointments
• Maintain accurate guest cards and complete timely follow-ups with prospects
• Schedule, coordinate, and conduct apartment showings
• Present apartment features, pricing, and policies clearly to help prospects make confident decisions
• Generate new leases and meet or exceed monthly leasing goals
• Process applications, verification's, and prepare complete move-in paperwork
• Ensure smooth, welcoming move-ins and support resident retention initiatives
• Maintain organized and complete resident files
• Assist with rent collection and follow up on delinquent accounts when needed
• Serve as a communication link between prospects, residents, maintenance, and management
• Track and follow up on work orders to ensure excellent customer service
• Perform daily curb appeal checks to ensure the property is tour-ready at all times
• Report property deficiencies and concerns to the Property Manager
• Shop competitor communities to stay informed on pricing, specials, and market trends
• Lead and support social media efforts by posting announcements, photos, promotions, and events
• Participate in resident events, promotions, and community-building activities
• Support the Property Manager with overall property performance including occupancy, turnover, and efficiency
• Maintain knowledge of and enforce all community and company policies
• Perform any other duties as assigned to support leasing success and community operations

You’ll be the welcoming voice, friendly face, and trusted guide for future residents.

What We’re Looking For:

• 1+ years of leasing, sales, or customer service experience in property management or related industry.
• Strong customer service mindset with a passion for helping people
• Familiarity with leases, real estate documents, and Fair Housing regulations
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office; Yardi, Knock CRM experience is a plus
• Flexible schedule, including weekends as needed
• Self-motivated, energetic, and goal-oriented

Supervisory Responsibilities:

None. This role works closely with the Property Manager and on-site team.

Physical & Work Requirements:

Primarily an on-site office and community-based role. Regular walking, standing, touring apartments, and occasional lifting up to 20 lbs. Reasonable accommodations provided if needed.

Why You’ll Love Working Here:

We don’t just manage apartments — we build communities. And we know happy employees make happy residents!

· Competitive pay & stable hours – we reward your hard work

· Health, dental, and vision insurance – we’ve got you covered

· Paid training & certifications – grow your skills and career

· Paid time off & holidays – work-life balance matters

· Employee events & appreciation days – cookouts, contests, team outings, and more!

· Company swag – wear your team pride on your sleeve (literally)

· A fun, supportive, and energetic team – work with people who love what they do

Here, your work matters, your ideas count, and every day is a chance to make a difference

The Perfect Fit If You…

• Love meeting new people and building relationships
• Enjoy sales, marketing, and hitting goals
• Thrive in a high-energy, people-focused environment
• Want a role where every day feels meaningful and engaging

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Education:
High school diploma or equivalent (Required)

Experience:

Yardi: 1 year (Required)
Leasing or customer-facing role: 1–3 years preferred

Work Location:
In person

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Yardi: 1 year (Required)
• Leasing: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person