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Leave Administrator II
DIN TAI FUNG RESTAURANTS
Job Title: Leave Administrator II
Compensation: $69,000 - $85,000 Annual Salary
The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.
Location: Hybrid, Din Tai Fung - Restaurant Support Center in Arcadia/Pasadena, California
About Us:
Din Tai Fung is a globally celebrated, family-owned restaurant brand founded in 1972 and internationally renowned for its iconic Xiao Long Bao. With more than 165 locations across 13 countries including 20 in North America. DTF is Michelin-recognized and admired for its uncompromising quality, authentic flavors, and warm, gracious hospitality. Each location delivers an elevated yet inviting cultural dining experience designed to delight guests on any occasion.
Benefits and Perks:
Competitive Pay & Benefits
Employer Contribution for individuals and eligible dependents' medical insurance
Dental, Vision, and Life Insurance
Health Savings Account (HSA)
Commuter Spending Accounts
401(k) Plan with company match
Employee Assistance Program
Discounts through BenefitHub
Employee Meal Discounts
Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
Paid Sick Leave (PSL) to care for your health or loved ones
Quarterly Wellness Days - extra time off to recharge every season
Bonus Eligible
Opportunities for growth; we love promoting within
About the Role:
The Leave Administrator II supports the organization’s leave and accommodation program by serving as the primary liaison between the third-party leave administrator (TPA) and internal teams. This role ensures smooth communication, escalates issues as needed, and facilitates implementation and ongoing operations of the leave and accommodation program.
While the TPA manages administration of FMLA, ADA, company, state, and disability leaves, this role coordinates internally to ensure alignment, tracks progress, and supports a positive employee experience. Strong problem-solving and communication skills are essential for resolving questions related to leave status, return-to-work, compliance alignment, and system integration.
In addition to leave and accommodation responsibilities, this role provides cross-functional Benefits Administration support, offering Tier 2 escalation assistance and operational coverage during peak cycles to ensure continuity across People Service Center operations.
Responsibilities:
TPA Implementation Support & Leave Program Coordination
Support the implementation and ongoing management of a third-party leave administrator, including testing file feeds, coordinating data transfers, validating case handling workflows, reviewing service level agreements (SLAs), and supporting training and change management for internal stakeholders.
Serve as the primary liaison between the TPA and internal teams. Ensure smooth communication, escalate issues as appropriate, and support the implementation and ongoing operations of FMLA, ADA, state, and company leave programs.
Accommodations Management & Interactive Process
Oversee requests for workplace accommodations under the ADA and similar laws. Lead the interactive process in partnership with managers and employees, documenting steps and ensuring appropriate and timely resolutions.
Return-to-Work Coordination
Facilitate return-to-work coordination following leaves or accommodations. Ensure required documentation is in place and partner with internal stakeholders to support smooth reintegration and compliance.
Guidance & Internal Support
Act as a point of contact for managers, team members, and HR partners regarding leave and accommodation processes. Provide timely updates and escalate complex or sensitive cases to appropriate stakeholders.
Benefits Administration Support (Cross-Functional Backup)
Provide Tier 2 support for escalated health and welfare benefits inquiries, including eligibility, qualifying life events (QLEs), and carrier coordination.
Assist with benefits transaction processing during peak periods, including open enrollment and compliance-related activities.
Support retirement plan administration inquiries and coordinate with vendors as needed.
Partner with Payroll and HRIS to resolve complex benefits-related discrepancies.
Maintain working knowledge of medical, dental, vision, life, disability, and retirement plan provisions.
Provide operational coverage during peak benefits cycles or extended absences within the Benefits function.
Vendor & Process Oversight
Monitor TPA performance and leave data trends, support audits, and recommend process improvements to enhance program efficiency, compliance, and employee experience.
Job Requirements:
Extensive understanding of various leave laws, including but not limited to ADA, FMLA, CFRA, PFL, and other state and local leave regulations.
3–5 years of experience supporting reasonable accommodations, leave, disability, and absence management programs.
Strong attention to detail to accurately track and manage leave requests, durations, and return-to-work processes.
Ability to resolve complex leave-related issues such as eligibility, pay discrepancies, and documentation concerns.
Experience using HRIS and leave management systems to track leave and maintain compliance.
Excellent verbal and written communication skills to provide guidance and updates to employees, managers, and HR teams on leave policies and procedures.
Preferred Requirements:
Experience supporting third-party leave administrator implementation or vendor transitions.
Experience providing Tier 2 benefits support within a shared services or PSC environment.
Multi-state leave administration experience.
Essential Functions:
Ability to manage complex, sensitive employee matters with professionalism and discretion.
Strong problem-solving and analytical skills.
Ability to effectively manage confidential and sensitive information.
Excellent verbal and written communication skills across all organizational levels.
Ability to manage competing priorities and deadlines.
Proficiency with HRIS, leave management systems, and case management platforms.
NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative.
Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
As part of our hiring process, Din Tai Fung uses E-Verify to confirm employment eligibility for all newly hired employees. E-Verify is an internet-based system that allows employers to compare information from an employee's Form I-9 to the U.S. Department of Homeland Security and Social Security Administration records. This verification confirms an employee’s eligibility to work in the United States. Din Tai Fung complies fully with all Equal Employment Opportunity laws, ensuring no discrimination based on national origin or citizenship status. Din Tai Fung is committed to employing only individuals who are authorized to work in the United States and who comply with applicable immigration and employment law. As a condition of employment, every individual must provide satisfactory evidence of their identity and legal authority to work in the United States. If the employee cannot verify their right to work in the United States within the time permitted by laws, the Company will be required to terminate their employment immediately. To learn more about E-Verify, please visit: https://www.e-verify.gov/employees.
Applicants must be 18 years or older.
Equal Opportunity Employer:
Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.
U.S. Employment Eligibility:
In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-verify.gov/employees.
Job Title: Leave Administrator II
Compensation: $69,000 - $85,000 Annual Salary
The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.
Location: Hybrid, Din Tai Fung - Restaurant Support Center in Arcadia/Pasadena, California
About Us:
Din Tai Fung is a globally celebrated, family-owned restaurant brand founded in 1972 and internationally renowned for its iconic Xiao Long Bao. With more than 165 locations across 13 countries including 20 in North America. DTF is Michelin-recognized and admired for its uncompromising quality, authentic flavors, and warm, gracious hospitality. Each location delivers an elevated yet inviting cultural dining experience designed to delight guests on any occasion.
Benefits and Perks:
Competitive Pay & Benefits
Employer Contribution for individuals and eligible dependents' medical insurance
Dental, Vision, and Life Insurance
Health Savings Account (HSA)
Commuter Spending Accounts
401(k) Plan with company match
Employee Assistance Program
Discounts through BenefitHub
Employee Meal Discounts
Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
Paid Sick Leave (PSL) to care for your health or loved ones
Quarterly Wellness Days - extra time off to recharge every season
Bonus Eligible
Opportunities for growth; we love promoting within
About the Role:
The Leave Administrator II supports the organization’s leave and accommodation program by serving as the primary liaison between the third-party leave administrator (TPA) and internal teams. This role ensures smooth communication, escalates issues as needed, and facilitates implementation and ongoing operations of the leave and accommodation program.
While the TPA manages administration of FMLA, ADA, company, state, and disability leaves, this role coordinates internally to ensure alignment, tracks progress, and supports a positive employee experience. Strong problem-solving and communication skills are essential for resolving questions related to leave status, return-to-work, compliance alignment, and system integration.
In addition to leave and accommodation responsibilities, this role provides cross-functional Benefits Administration support, offering Tier 2 escalation assistance and operational coverage during peak cycles to ensure continuity across People Service Center operations.
Responsibilities:
TPA Implementation Support & Leave Program Coordination
Support the implementation and ongoing management of a third-party leave administrator, including testing file feeds, coordinating data transfers, validating case handling workflows, reviewing service level agreements (SLAs), and supporting training and change management for internal stakeholders.
Serve as the primary liaison between the TPA and internal teams. Ensure smooth communication, escalate issues as appropriate, and support the implementation and ongoing operations of FMLA, ADA, state, and company leave programs.
Accommodations Management & Interactive Process
Oversee requests for workplace accommodations under the ADA and similar laws. Lead the interactive process in partnership with managers and employees, documenting steps and ensuring appropriate and timely resolutions.
Return-to-Work Coordination
Facilitate return-to-work coordination following leaves or accommodations. Ensure required documentation is in place and partner with internal stakeholders to support smooth reintegration and compliance.
Guidance & Internal Support
Act as a point of contact for managers, team members, and HR partners regarding leave and accommodation processes. Provide timely updates and escalate complex or sensitive cases to appropriate stakeholders.
Benefits Administration Support (Cross-Functional Backup)
Provide Tier 2 support for escalated health and welfare benefits inquiries, including eligibility, qualifying life events (QLEs), and carrier coordination.
Assist with benefits transaction processing during peak periods, including open enrollment and compliance-related activities.
Support retirement plan administration inquiries and coordinate with vendors as needed.
Partner with Payroll and HRIS to resolve complex benefits-related discrepancies.
Maintain working knowledge of medical, dental, vision, life, disability, and retirement plan provisions.
Provide operational coverage during peak benefits cycles or extended absences within the Benefits function.
Vendor & Process Oversight
Monitor TPA performance and leave data trends, support audits, and recommend process improvements to enhance program efficiency, compliance, and employee experience.
Job Requirements:
Extensive understanding of various leave laws, including but not limited to ADA, FMLA, CFRA, PFL, and other state and local leave regulations.
3–5 years of experience supporting reasonable accommodations, leave, disability, and absence management programs.
Strong attention to detail to accurately track and manage leave requests, durations, and return-to-work processes.
Ability to resolve complex leave-related issues such as eligibility, pay discrepancies, and documentation concerns.
Experience using HRIS and leave management systems to track leave and maintain compliance.
Excellent verbal and written communication skills to provide guidance and updates to employees, managers, and HR teams on leave policies and procedures.
Preferred Requirements:
Experience supporting third-party leave administrator implementation or vendor transitions.
Experience providing Tier 2 benefits support within a shared services or PSC environment.
Multi-state leave administration experience.
Essential Functions:
Ability to manage complex, sensitive employee matters with professionalism and discretion.
Strong problem-solving and analytical skills.
Ability to effectively manage confidential and sensitive information.
Excellent verbal and written communication skills across all organizational levels.
Ability to manage competing priorities and deadlines.
Proficiency with HRIS, leave management systems, and case management platforms.
NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative.
Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
As part of our hiring process, Din Tai Fung uses E-Verify to confirm employment eligibility for all newly hired employees. E-Verify is an internet-based system that allows employers to compare information from an employee's Form I-9 to the U.S. Department of Homeland Security and Social Security Administration records. This verification confirms an employee’s eligibility to work in the United States. Din Tai Fung complies fully with all Equal Employment Opportunity laws, ensuring no discrimination based on national origin or citizenship status. Din Tai Fung is committed to employing only individuals who are authorized to work in the United States and who comply with applicable immigration and employment law. As a condition of employment, every individual must provide satisfactory evidence of their identity and legal authority to work in the United States. If the employee cannot verify their right to work in the United States within the time permitted by laws, the Company will be required to terminate their employment immediately. To learn more about E-Verify, please visit: https://www.e-verify.gov/employees.
Applicants must be 18 years or older.
Equal Opportunity Employer:
Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.
U.S. Employment Eligibility:
In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-verify.gov/employees.
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