Legal Intake Specialist (personal injury)

• Field incoming after-hours calls from prospective personal injury clients (evenings, overnight, and weekends).
• Conduct professional, engaging intake interviews to obtain comprehensive information regarding:
• Accident details
• Injuries sustained
• Insurance information
• Property damage
• Supporting documentation (photos, IDs, insurance cards, etc.)
• Assess initial case eligibility and document findings accurately in legal case management systems.
• Clearly explain the personal injury claims process to prospective clients.
• Send, review, and walk clients through attorney-client contracts and required documentation.
• Confidently present and “sell” firm services while maintaining empathy and professionalism.
• Assist clients with initiating medical treatment and next steps in their case.
• Maintain meticulous records of all client interactions using case management software.
• Coordinate with attorneys and internal teams to ensure seamless case handoff and follow-up.

Qualifications

• Prior experience in legal intake, personal injury law, legal administrative support, or paralegal work preferred.
• Background in sales or client conversion strongly preferred.
• Strong interviewing skills with the ability to build rapport quickly.
• Excellent phone etiquette and communication skills.
• Detail-oriented with strong organizational and documentation abilities.
• Experience using legal case management software (e.g., Neos, PCLaw, or similar systems) preferred.
• Ability to handle sensitive conversations with empathy and professionalism.
• Comfortable working independently during after-hours shifts.

<Job Summary>

Pay: $2,000.00 - $3,000.00 per month

Benefits:

• Health insurance
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Phone etiquette: 1 year (Preferred)

Work Location: In person