Legal Intake Specialist, Reception Support

Intake Specialist, Reception Support

Join a Team That Puts People First

At LeVar Law, we believe every client deserves to be heard, supported, and treated with compassion from the very first phone call. We are a growing personal injury law firm dedicated to helping injured people and families navigate difficult moments with confidence and trusted legal guidance.

We are seeking a compassionate, organized, and service-driven Intake Specialist / Receptionist to become an essential part of our team in Little Rock. This position serves as the first point of contact for many prospective clients and plays a critical role in creating a welcoming, professional experience that reflects our firm’s commitment to justice and client care.

What You’ll Do

Intake & Client Communication

• Serve as the first point of contact for prospective clients by phone, text, email, Zoom, and in-person meetings
• Listen with empathy while gathering detailed information about accidents, injuries, insurance coverage, and liability
• Evaluate and document potential claims accurately in case management and lead tracking systems
• Schedule consultations and maintain organized attorney calendars
• Guide clients through the onboarding process, including intake forms, documentation requests, and case setup
• Follow up with potential and existing clients to ensure a smooth and responsive experience
• Maintain accurate, confidential client records in compliance with firm policies and legal standards

Front Desk & Reception Support

• Welcome clients and visitors with professionalism and compassion
• Answer and direct incoming calls using a multi-line phone system
• Maintain a clean, organized, and professional reception area
• Assist with administrative duties including scanning, filing, mailing, data entry, and document preparation
• Support daily office operations and provide additional administrative assistance as needed

Team Collaboration

• Work closely with attorneys and staff to ensure timely case evaluations and client communication
• Assist with intake process improvements and team training initiatives
• Contribute to a positive, team-oriented office culture centered around service and accountability

What We’re Looking For

• 1–2 years of experience in customer service, intake, legal support, sales, or a related field
• Personal injury, legal, medical, or insurance experience is a plus
• Strong communication and interpersonal skills with a calm, compassionate approach
• Excellent organizational skills and attention to detail
• Ability to multitask and stay composed in a fast-paced environment
• Proficiency with Microsoft Office and/or Google Workspace
• Comfortable learning case management and lead tracking software
• Strong phone etiquette and professional written communication skills
• Bilingual preferred
• Commitment to confidentiality, professionalism, and exceptional client service

Why Join Our Team?

At LeVar Law, you can be part of a mission-driven team committed to helping people through some of the most difficult moments of their lives. We value integrity, compassion, accountability, and teamwork, and we invest in people who are passionate about making a meaningful impact every day.

This is an opportunity to grow your career in a supportive legal environment where your voice matters and your work makes a difference in the lives of others.

Benefits

• Competitive pay
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Ongoing training and professional development
• Supportive team environment

Job Type: Full-time

Location: Little Rock, Arkansas

Work Location: In person

Pay: $16.25 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person