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Legal Support Coordinator
Become a Part of Something Big!
At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes.
We are looking for people who value collaboration, accountability, customer service and practical problem-solving and who want their work to contribute to lasting change.
Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.
Summary
The Legal Support Coordinator in the Re-Entry Program is the program’s justice system bridge-builder. This role helps participants overcome the legal and administrative barriers that block housing, employment, and long-term stability. The Navigator works with participants both pre-release and post-release, guiding them through Homeless Court, record mitigation, and benefits access, while educating them on their rights and responsibilities.
This position balances direct client support with system advocacy, ensuring that people exiting incarceration are not trapped in homelessness or relapses due to unresolved legal burdens.
Keys to Change fosters a mission-driven, equity-centered, and collaborative work environment where team members are encouraged to lead with purpose, think systemically, and bring both professional expertise and lived experience to the table. We embrace adaptive leadership, continuous learning, and collective responsibility in our shared pursuit to end homelessness.
Essential Functions
Legal Navigation & Advocacy
- Conduct individualized legal barrier assessments (warrants, court fines/fees, suspended licenses).
- Collaborate with courts, legal aid, and public defenders to support expungement, set asides, and civil rights restoration.
- Accompany clients to Homeless Court, probation hearings, or other critical appointments.
- Educate clients on legal rights, obligations, and pathways to restoration. Systems Integration
- Partner closely with Re-Entry Navigators to ensure housing and legal strategies align.
- Enter timely and accurate notes in HMIS/CRM systems; track legal outcomes for evaluation.
- Participate in cross-agency case conferencing to ensure smooth navigation of both criminal justice and homeless response systems.
- Work with community partners to address systemic gaps in housing eligibility, clearance cards, and landlord discrimination.
Recovery & Stability Support
- Recognize the intersection of legal, housing, and recovery challenges; connect clients to peer support and treatment as needed.
- Ensure that legal progress translates into tangible housing and employment opportunities.
Minimum Qualifications
Required:
- 1-2 years’ experience working in the Homelessness Response System or Criminal Justice System.
- Strong ability to build trust and consistency with clients.
- Knowledge of Arizona’s reentry, workforce, and legal aid resources.
- Must be able to pass a background check and obtain jail access clearance.
- Valid AZ driver’s license.
Preferred:
- Direct lived experience with incarceration or reentry.
- Familiarity with HMIS.
- Multi-Lingual.
Core Values & Approach
- Housing First – housing is foundational, not conditional.
- Anti-Racism – confront racial inequities within the legal and housing systems.
- Harm Reduction – meet people where they are, without judgment.
- Both/And Advocate – act as a service provider and a systems-change partner simultaneously.
Working Conditions
- Primarily field-based: courtrooms, correctional facilities, legal aid offices, and the Key Campus.
- Standard M–F hours, but flexibility for court schedules.
- Part of a collaborative team with Navigators, Peer Support Specialist, and Lived Experience Fellow.
- Supported by the full resources of Keys to Change.
This role is based at the Key Campus, which has been the epicenter of unsheltered homelessness in Maricopa County. The work environment is dynamic, challenging, and emotionally intense. Staff operate in proximity to human suffering, community tension, and systemic failure, and also in the midst of profound resilience, daily breakthroughs, and opportunities for radical impact.
Team members must be prepared to lead with compassion, clarity, and courage in an environment that is not always comfortable or predictable. The work is fast-paced, deeply relational, and requires physical presence across the campus. Keys to Change supports staff with a culture of care, adaptive leadership, and commitment to racial equity, healing, and justice, but this is not a remote, detached, or traditional nonprofit setting. It is frontline systems work at the intersection of policy, poverty, and possibility.
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