Legal Support Specialist

Position Summary

Join our dynamic team working with cutting-edge legal tech products such as AXDRAFT and ContractWorks Premium, both powerful CLM solutions designed to streamline contract lifecycle management. In this role, you will provide professional services by creating and maintaining tailored setups for our clients, transforming complex legal document drafting into a simple, efficient Q&A process. This opportunity is ideal for candidates with some legal experience who are keen to explore innovative solutions beyond traditional legal practice, while engaging in extensive oral and written communication with international clients.

Key Responsibilities:

• Work with diverse legal tech products to set up and customize CLM solutions for clients
• Create, manage, and refine automated templates of legal documents by building logical trees that simplify the drafting process into a Q&A format
• Discover and analyze client requirements and lead projects to deliver tailored professional services
• Provide ongoing support for users and ensure smooth automation of legal processes, including building approval flows, e-signing processes, and managing repository structures
• Collaborate with leading corporations across the US and globally, contributing to high-profile projects with Fortune 500 customers.

Required Skills

• Fluency in English with excellent oral and written communication skills (C1-2)
• 2- 3 years of legal experience, either through work or education, with a willingness to explore non-traditional legal career paths
• Advanced proficiency in MS Word with a strong grasp of document formatting techniques
• Excellent analytical skills and logical thinking, with attention to detail in developing efficient logical trees
• Ability to manage multiple tasks, coordinate with international clients, and adapt to evolving client requirements
• A customer service mindset with the ability to effectively manage client relationships and provide timely support
• Strong problem-solving skills and the ability to troubleshoot technical or process issues as they arise
• Familiarity with CLM (Contract Lifecycle Management) systems or similar legal tech platforms
• Experience working with automated workflow and process mapping tools
• Knowledge of legal drafting standards and document management best practices
• Comfortable with Excel, Jira, Confluence, AI tools, support ticketing systems

About Onit

We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.

We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.

If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.