Level 1 Help Desk Engineer

About Us

Data Net Solutions Group is a 43-year established Managed Service Provider (MSP) supporting businesses across San Diego and the West Coast. We are an engineering-driven organization focused on long-term client relationships, operational excellence, and delivering a high-quality support experience.

Our team is growing rapidly, and we are looking for Level 1 Help Desk Engineer to support our expanding client base.

Position Overview

The Level 1 Help Desk Engineer is the front line of our service delivery team. This role is responsible for handling incoming support requests, resolving common technical issues, and ensuring a positive client experience.

This is a fast-paced, high-visibility role where communication, responsiveness, and follow-through are critical.

Key Responsibilities

· Respond to incoming support requests via phone, email, and ticketing system

· Troubleshoot and resolve basic technical issues (Windows, Microsoft 365, user accounts, networking)

· Document all work performed in the ticketing system

· Escalate issues to Level 2/3 engineers when appropriate

· Follow defined processes and escalation paths

· Maintain clear and professional communication with end users

· Prioritize and manage multiple tickets

· Assist with onboarding/offboarding users

· Support device setup and deployment

Required Skills & Experience

· 1–3 years of IT support or help desk experience (MSP preferred)

· Strong troubleshooting skills in Windows environments

· Basic knowledge of Active Directory / Entra ID

· Basic knowledge of Microsoft 365 administration

· Understanding of networking fundamentals (DNS, DHCP, VPN)

· Strong communication and customer service skills

· Ability to follow process and document work

· Ability to manage time and prioritize tasks

Preferred Qualifications

· Experience working in an MSP environment

· Familiarity with PSA tools (Kaseya BMS, ConnectWise, etc.)

· Exposure to security tools (MFA, endpoint protection)

· CompTIA A+, Network+, or equivalent experience

What Success Looks Like

· Efficient and accurate ticket handling

· Clear documentation and communication

· Proper escalation when needed

· Positive end-user feedback

· Consistent adherence to process

Compensation & Benefits

· Competitive salary

· Weekly pay

· Medical, dental, and life insurance

· Paid time off and holidays

· Growth path to Level 2 Engineer

· Daily breakfast and lunch provided

· Team-oriented, family-focused environment

Why Join Data Net Solutions Group?

We are not just a help desk—we are a long-term partner to our clients. Our team values accountability, growth, and delivering exceptional service. This is an opportunity to build your career in a structured, supportive, and rapidly growing organization.

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person