Level 1 IT Help Desk Technician

About Us

Brew City PC is a fast-growing Managed Services Provider (MSP) serving small and mid-sized businesses throughout Southeast Wisconsin. We pride ourselves on delivering exceptional IT support, proactive solutions, and trusted client relationships. We’re currently seeking a driven and skilled Level 1 Help Desk Technician with previous MSP help desk experience to join our in-office team in Oconomowoc, WI. We're looking for personalities who have a passion for technology. We're not interested in some robotic computer geek, but someone who can interact with clients on a personal level, get to know them, build a relationship and genuinely care about the client and their needs. This is a critical hire to meet current client demand so apply today and join a team that values your skills, hustle, and career growth.

What You’ll Do

As a Level 1 IT Support Technician, you’ll be the first point of contact for clients experiencing technical issues. You’ll provide remote and in-person support, ticket resolution, and escalation when needed. Your role is crucial to ensuring the efficiency and satisfaction of our client base.

Responsibilities:

• Provide Tier 1 support for desktop, laptop, printer, network, and server issues
• Troubleshoot Windows 10/11, Office 365, and line-of-business applications
• Handle user account creation, password resets, and access management in Active Directory and Microsoft 365
• Respond to client requests via phone, ticketing system, and email
• Maintain accurate documentation of tickets and solutions in PSA/RMM systems
• Escalate complex issues to higher-level technicians
• Deliver excellent customer service in a fast-paced MSP environment

Requirements:

MUST HAVE previous MSP or IT services help desk experience

• Strong working knowledge of Windows 10/11, Microsoft 365, and basic networking
• Familiarity with RMM/PSA tools (e.g., ConnectWise, Datto, Kaseya, N-able, etc.)
• Experience supporting desktops, laptops, printers, VoIP, and common business applications
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication
• Ability to prioritize, multitask, and manage time effectively
• Reliable transportation and ability to work full-time ONSITE in Oconomowoc, WI

Preferred (Not Required):

• A+ or Network+ certification
• Knowledge of HaloPSA, NinjaOne, ConnectWise Manage, Datto RMM, or similar tools
• Exposure to cybersecurity tools, backup solutions, and firewall configurations

What We Offer:

• Immediate full-time role – Start ASAP
• Competitive pay based on experience
• Clear path for career growth within the company
• Hands-on experience with a wide range of technologies
• Supportive team culture and leadership that values your input
• Work in a comfortable, professional office environment

How to Apply:

Click Apply Now or send your resume and a brief cover letter to [Insert Email or Link]. Be sure to highlight your MSP experience in the application—candidates without prior MSP help desk experience will not be considered.

Keywords to Help You Find This Role:
IT Technician • Level 1 Help Desk • IT Support Specialist • Desktop Support • Managed Services • MSP Technician • Tier 1 Support • Windows Support • Remote Support Technician • Office 365 Support • Active Directory • RMM Tools • Oconomowoc IT Jobs • Onsite IT Support • Entry Level IT Technician • MSP Careers Wisconsin

Job Type: Full-time

Pay: $39,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Retirement plan

Ability to Commute:

• Oconomowoc, WI 53066 (Required)

Work Location: In person