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Level 1 & Level 2 Field Techs / Desktop Support
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L1 and L2 Desktop Technicians
Location: Plano, Texas - ONSITE
Shift: Monday through Friday: 8 am to 5 pm
Initiative: Desktop Set Up
Part-time temporary
Job Description/ Responsibilities
SCOPE OF WORK for Level 2 Desktop Technician
SCOPE OF WORK for Level 1 Desktop Technician
L1 and L2 Desktop Technicians
Location: Plano, Texas - ONSITE
Shift: Monday through Friday: 8 am to 5 pm
Initiative: Desktop Set Up
Part-time temporary
Job Description/ Responsibilities
- Install, configure, troubleshoot desktop and workstation equipment and software, including telephones, desktop/laptop computers Microsoft and Apple) and printers.
- Handle equipment installation and moves with little or no supervision.
- Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.
- Work well under supervision.
- Training will be provided.
- Excellent communication skills.
- Strong troubleshooting and critical thinking skills.
- Positive and professional demeanor.
SCOPE OF WORK for Level 2 Desktop Technician
- Install all the equipment that has been staged by the Level 1 Team.
- Work will have to be documented for what equipment was successfully installed and any errors that occur, within the provided SmartSheets link.
SCOPE OF WORK for Level 1 Desktop Technician
- Distribute and stage each desk with the necessary equipment.
- Standard desk includes two monitors, VDI, camera, and peripherals.
- There will be additional equipment for each trader desk.
- Work will have to be documented within provided SmartSheets link: what equipment has been staged at what desk.
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