Level 1 MSP Technician

JOB TITLE: Level 1 Hybrid Technician

SALARY RANGE: $45,760 - $52,000 + Benefits
HOURS OF WORK: 40 hours per week / Hybrid
PTO: 10 Days
REPORTS TO: Service Delivery Manager

ABOUT US

AUTOMATES is a leading Managed Service Provider (MSP) specializing in comprehensive IT solutions for businesses of all sizes. We are dedicated to delivering cutting-edge technology and exceptional customer service, helping organizations achieve their business goals efficiently and effectively.

POSITION OVERVIEW

We are looking for a skilled and motivated Level 1 Hybrid Technician to join our team. In this role, you will serve as the face of our technical support, mainly focusing on onsite project delivery, troubleshooting, and resolving networking issues at client offices. While remote troubleshooting may occasionally be required, your primary responsibility will be to implement projects, attend to onsite client needs, and resolve issues directly at their locations.

We are seeking someone with a strong background in IT support, excellent troubleshooting skills, and a customer-first mindset. If you thrive in a hands-on, client-facing environment where no two days are the same, we encourage you to apply!

PRIMARY RESPONSIBILITIES

Project Delivery and Onsite Support:

• Deliver and implement IT projects onsite, including installations, configurations, and upgrades of computer systems, servers, and networking equipment.
• Serve as the primary responder for onsite technical support at client offices.
• Troubleshoot and resolve hardware, software, and networking issues directly at client locations.
• Identify and escalate complex issues when required.

Client Relationship Management:

• Build and maintain strong client relationships through clear communication and reliable technical service.
• Ensure clients are informed of progress and any updates related to their issues or ongoing projects.

Remote Support (as needed):

• Occasionally assist in remote troubleshooting and provide technical solutions via phone or a remote session when onsite presence isn’t required.

Technology and Best Practices:

• Stay current with emerging technologies, tools, and industry best practices to enhance service delivery.
• Proactively identify opportunities for clients to optimize their IT systems and networks.

REQUIREMENTS

• Experience:

At least 2 years of technical support experience, ideally with a Managed Service Provider (MSP).

• Technical Skills:

Expertise in troubleshooting hardware, software, and networking issues.
Proficiency with IT infrastructure, including servers, routers, switches, firewalls, and Microsoft 365.
Knowledge of cloud technologies and networks.

• Certifications:

Relevant certifications (CompTIA, Microsoft, Cisco, etc.) preferred.

• Communication:

Strong verbal and interpersonal skills, with an ability to explain technical concepts clearly to non-technical users.

• Customer Service:

Dedication to providing exceptional service and exceeding client expectations.

• Other:

Be willing to travel to client offices regularly as part of the role.

DESIRED QUALIFICATIONS

• Industry-recognized certifications like CompTIA, Network+, Microsoft MCSE, Cisco CCNA, or other relevant certifications.
• Advanced Networking knowledge and diagnostic skills in support tools, IT systems, and infrastructure.
• Hands-on experience working in IT Helpdesk or MSP environments.

BENEFITS

• Paid Time Off (PTO): 10 days, plus holidays.
• Birthday Off: Celebrate your special day on us.
• Medical Benefits: Comprehensive group medical plans.
• Retirement: 401K with employer matching.
• Professional Development: Ongoing training to grow your skills and career.
• Work Environment: Collaborative, fast-paced, and supportive team atmosphere.

HOW TO APPLY

If you're passionate about solving problems, enjoy hands-on technical challenges, and want to join a dynamic team, we’d love to hear from you!

Apply today and help us deliver exceptional onsite IT solutions to our valued clients.

Job Type: Full-time

Pay: $45,760.00 - $52,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement

Experience:

• Help desk: 4 years (Required)
• Cybersecurity: 2 years (Required)
• Computer Networking: 4 years (Required)
• Operating systems: 4 years (Required)

Ability to Commute:

• National City, CA 91950 (Required)

Work Location: Hybrid remote in National City, CA 91950