Level 2 IT Support Engineer

Level 2 IT Support Engineer – Onsite & Helpdesk

Location: Coral Springs, FL (Onsite Position)

Company: SKYTEK Solutions – Modern IT, Cybersecurity & Cloud MSP

Are you a skilled IT Support Engineer who thrives on solving problems, delivering exceptional service, and taking your technical abilities to the next level? SKYTEK Solutions is expanding and looking for a rock-solid Level 2 Technician who can support our clients both onsite and remotely through our helpdesk.

If you’re the type of technician who owns the issue, communicates well with end-users, and loves learning new technologies — you’ll fit right in.

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What You’ll Do

• You will work directly with clients and internal teams to provide high-quality technical support across desktops, servers, networks, cloud systems, and core business applications.
• Client Support & Helpdesk Duties
• Provide Level 2 remote and onsite support for end-user devices, O365, networking, and business applications
• Troubleshoot and resolve escalated tickets from the service desk
• Support laptop/desktop setup, deployment, imaging, and application installs
• Manage and support Active Directory user accounts, group policies, permissions, MFA & SSO
• Onsite Technical Support
• Travel to client sites when required (local) for support, installs, upgrades, hardware setups, and troubleshooting
• Provide professional customer-facing support and maintain strong client relationships
• Systems & Tools
• Support and administration of Microsoft 365, Teams, Outlook, OneDrive, and Intune environments
• Perform Windows OS troubleshooting (10/11), printers, VPN, and network connectivity issues
• Use RMM tools to troubleshoot alerts, patch systems, and run scripts
• Assist with documentation in IT Glue
• Projects & Improvements
• Participate in IT initiatives like system upgrades, cloud migrations, and cybersecurity deployments
• Identify recurring issues and help create solutions, SOPs, and knowledgebase articles

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What Makes You a Strong Fit

You’re a tech-savvy problem solver with strong customer service and solid technical fundamentals.

Required Skills & Experience

• 2–5 years of IT support experience (MSP experience strongly preferred)
• Strong experience supporting Windows 10/11, Microsoft 365, Azure AD/Entra, and Intune
• Familiarity with server environments, AD, DNS, DHCP, Group Policies
• Experience with common RMM and ticketing platforms
• Strong troubleshooting and communication skills with a customer-first approach
• Bonus Skills (Nice to Have)
• Experience with firewalls, switching, and Wi-Fi technologies
• Basic PowerShell scripting experience
• Knowledge of Azure, VMware, Veeam, or backup solutions
• CompTIA A+, Network+, or Microsoft certifications

Job Type: Full-time

Pay: From $20.25 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person