Level 2 IT Support Engineer

Mid Florida IT is the most trusted tech firm in Highlands County, supporting small and mid-sized businesses throughout the region. We're looking for an experienced Level 2 Engineer to join our service team and help keep our clients running smoothly, and to grow with us as we expand. This is a full-time, on-site role based at our Sebring office.

What you'll do

• Resolve Level 2 service requests across desktops, servers, networks, cloud, and security.
• Update and keep meticulous step-by-step documentation.
• Run smaller projects and partner with the team on larger ones.
• Administer Microsoft 365 — Entra ID, Exchange Online, Teams, SharePoint, and Intune.
• Manage and troubleshoot Windows Server, Windows endpoints, and the software that runs on them.
• Monitor, patch, and automate with our RMM platform.
• Support client networks — firewalls, VLANs, Wi-Fi, and VPNs.
• Keep backups healthy with regular test restores, and document your work thoroughly.
• Log your time accurately and keep clients informed with clear next steps and ETAs.

What we're looking for

• 2–4 years of hands-on IT experience, ideally at an MSP or supporting multiple clients.
• Experience using AI tools to assist with troubleshooting and script writing.
• Solid networking fundamentals — TCP/IP, DNS, routing, firewalls, and Wi-Fi.
• Experience across Windows Server, Windows desktops, and Microsoft 365.
• Experience running day-to-day security operations like endpoint protection, MFA, and EDR/XDR alert triage and response.
• At least one current certification in (or actively working towards) Microsoft 365/Azure, Network+, Security+, or CCNA.
• Strong written and verbal communication skills and a real desire to help people solve problems.
• A valid Florida driver's license and a clean driving record.

Why you'll like working here

• Variety — no two days look the same, and you'll work across a wide range of technologies and clients.
• We have the best clients in Highlands County and we play a vital role in keeping their systems secure, stable, and fast on a day-to-day basis.
• Room to grow — we're scaling fast, with real opportunity to grow your skills and your role as the company expands.
• A close-knit team where your work makes a visible difference.

Pay: $25.00 - $28.00 per hour

Application Question(s):

• When diagnosing network issues, what is it always?

Work Location: In person