Level 2 IT Support Technician (1099 Contractor) (Education / Non-Profit)

Location: Gardena, CA (onsite, local travel required)
Engagement Type: 1099 Independent Contractor
Schedule: ~20-30 hours/week
Rate: $75/hour

We are an established Managed Services Provider (MSP) seeking a dependable Level 2 IT Support Technician for an onsite engagement supporting nonprofit and educational organizations in the Gardena, CA area.

This role is ideal for an experienced independent IT consultant who thrives in end-user environments, enjoys hands-on support work, and is available for a consistent contract with potential for ongoing MSP projects.

Scope of Work

• Provide onsite, hands-on end-user support in nonprofit and educational environments
• Support and troubleshoot:
• Windows 10/11 and macOS workstations and laptops
• Microsoft 365 (O365) (Outlook, Teams, OneDrive, Exchange Online)
• Assist with:
• User onboarding/offboarding
• Device setup, imaging, and deployment
• Hardware, software, and connectivity issues
• Troubleshoot and manage mobile devices (iPhone & Android)
• Support endpoint security tools such as NinjaOne and/or SentinelOne
• Act as a client-facing technical resource, delivering professional and responsive support
• Work closely with the client’s IT Department on weekly issues

Required Qualifications

• 3+ years of Level 2 IT support experience in a professional environment
• Strong experience with:
• Microsoft 365 administration and support
• Windows 10/11 and macOS troubleshooting
• Basic Windows Server / Active Directory support
• Experience using ConnectWise PSA tools for ticket management, time tracking, and documentation is preferred
• Proven ability to support end users in a fast-paced environment
• Excellent communication and customer service skills
• Prior experience working as a 1099 contractor or independent consultant strongly preferred
• Experience supporting nonprofit or educational organizations is a plus
• Must be able to commute onsite to Gardena, CA
• Opportunity for ongoing MSP project work beyond this engagement

Pay: $75.00 per hour

Application Question(s):

• Do you have flexibility in your schedule to accommodate 20-30 hours per week onsite in Gardena, CA?

Experience:

• Microsoft 365 administration and support : 3 years (Preferred)

Ability to Commute:

• Gardena, CA 90248 (Preferred)

Work Location: In person