Level 2 IT Technician

Location: Long Island, NY
Schedule: 80% in-office / 20% local client travel
Employment Type: Full-Time

Salary: $75,000 - $80,000

About RDE:
At RDE Technologies, we are dedicated to delivering rapid response and personalized service. Our Managed Service Provider (MSP) environment is fast-paced, with a strong emphasis on providing quick and effective solutions to our clients. We manage a wide variety of technologies, which offers extensive opportunities for professional growth and development as our company continues to expan

Position Overview

We are seeking a Level 2 IT Technician with prior MSP experience to support a diverse client base. This role combines hands-on technical work, client interaction, and internal operational support. The position is primarily office-based, with occasional local travel to client sites as needed.

Key Responsibilities

• Handle escalated service desk tickets (Level 2 support)
• Troubleshoot and resolve issues across:
• Windows environments
• Microsoft 365 / Office 365
• Basic networking (VPN, DNS, DHCP)
• Endpoint security tools
• Communicate directly with clients to provide updates and resolutions
• Prepare and deploy client machines:
• Imaging and provisioning workstations/laptops
• Installing required applications and tools
• Ensuring devices meet company standards before shipment
• Document work performed and maintain accurate ticket notes
• Collaborate with internal teams on escalations and projects

Requirements

• Prior experience working in a Managed Service Provider (MSP) environment
• Strong troubleshooting skills across desktop, network, and cloud systems
• Experience supporting multiple clients and environments simultaneously
• Ability to manage ticket queues and prioritize effectively
• Strong communication and client-facing skills
• Valid driver’s license and ability to travel locally as needed

Preferred / Bonus Qualifications

• Experience with ConnectWise (Manage, Automate, or related tools)
• Familiarity with RMM tools and ticketing systems
• Exposure to cybersecurity tools (EDR/MDR)
• Basic scripting or automation experience (PowerShell, etc.)

What We’re Looking For

• Someone comfortable working in a fast-paced MSP environment
• Strong ownership mentality with attention to detail
• Ability to balance technical work with client communication
• Team-oriented, but capable of working independently

*All applicants must complete the form here in ADDITION to applying via Indeed:
https://rdetech.com/jobs

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person