Level 2 Technical Support Representative

Qualifications

• Proven strong interpersonal, customer service, and communication skills
• Must be comfortable assisting end users with a wide range of computer knowledge with their computer issues
• Provide 1st and 2nd level support both remotely and on-site.
• Self-motivated and self-directed
• Knowledge of relevant operating systems/applications such as Windows 11, Server 2019, etc.
• Knowledge of Office365, Entra ID, Exchange, etc
• Knowledge of routers, vpns, switches, etc
• A valid driving license
• Ability to carry tools, test equipment and replacement equipment (up to 50 lbs.), independently and unaided

Responsibilities

• Position Overview: You will be responsible for IT Support and Maintenance which will include incident resolution, root cause analysis, hardware replacement, hardware repair, software troubleshooting, software updates, firmware updates, and preventative maintenance.
• Interacting with clientele on a daily basis to offer and provide technical IT support
• Monitoring the operations of client equipment and reporting imperfections or faults to the IT manager as and when they occur
• Inspecting, checking, updating, and conducting repairs or replacements on client equipment
• Updating system configuration information as required
• If unable to resolve the issues, escalate the issue to correct resource with proper issue documentation
• Team player and collaborative

Job Types: Full-time, Part-time

Pay: $15.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer support: 1 year (Preferred)
• Windows: 1 year (Preferred)
• Office365: 1 year (Preferred)

Work Location: In person