Level 2 Technician

Job Summary
We are seeking a proactive and skilled Level 2 Technician to join our dynamic IT support team. In this role, you will be the go-to expert for resolving complex technical issues, providing exceptional customer service, and maintaining our IT infrastructure. Your expertise will ensure seamless operation of hardware, software, and network systems across the organization. This is an exciting opportunity to leverage your technical skills in a fast-paced environment while supporting users and enhancing overall system performance.

Duties

• Provide advanced technical support for hardware, software, and network issues across various operating systems including Windows, macOS, and Linux.
• Troubleshoot and resolve software problems related to applications such as Microsoft Office, SCCM (System Center Configuration Manager), ServiceNow, Jira, and BMC Remedy.
• Manage computer hardware including desktops, laptops, mobile devices, and peripherals to ensure optimal performance.
• Configure and maintain computer networks including LAN (Local Area Network), WAN (Wide Area Network), VPNs (Virtual Private Networks), DNS (Domain Name System), TCP/IP protocols, firewalls, and Meraki networking equipment.
• Support Active Directory management tasks such as user account creation, GPO (Group Policy Object) implementation, and permissions troubleshooting.
• Assist with server administration tasks involving Windows Server environments and Linux servers.
• Utilize analysis skills to diagnose system issues quickly and implement effective solutions while documenting incidents using tools like ServiceNow or Jira.
• Conduct regular system updates, patches, and security configurations to safeguard organizational data.
• Collaborate with other IT team members on projects related to network administration and infrastructure improvements.
• Communicate clearly with end-users to provide guidance on technical issues and ensure high levels of customer satisfaction.

Qualifications

• Proven experience in IT support roles with a focus on desktop support, help desk functions, or network administration.
• Strong knowledge of operating systems including Windows (Windows 10/11/Server), macOS, and Linux distributions.
• Hands-on experience with computer networking concepts such as TCP/IP, DNS, DHCP, VPNs, firewalls (including Meraki), and LAN/WAN setup.
• Familiarity with Microsoft Office suite applications and enterprise tools like SCCM, GPO, Active Directory, BMC Remedy, ServiceNow, Jira.
• Ability to troubleshoot hardware components including motherboards, storage devices, peripherals, and mobile devices effectively.
• Excellent communication skills with a customer service-oriented approach to technical support.
• Analysis skills for diagnosing complex system issues quickly and accurately.
• Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are preferred but not mandatory. Join us to be part of a vibrant team dedicated to delivering top-tier IT solutions! Your expertise will empower users across the organization while advancing your career in a supportive environment that values innovation and continuous learning.

Pay: From $50,000.00 per year

Work Location: In person