Level 2/3 IT Support Technician

Ambitions Consulting Group (ACG) is a locally owned and operated New Mexico company whose principals have served its core client base for almost 20 years. ACG offers an abundance of consulting services including network consulting, IT management, litigation support, eDiscovery, strategic management consulting, and document imaging solutions. Our professional consultants are dedicated to providing a superior level of service and we combine our years of experience to create solutions based on systematic approaches to business challenges.

We welcome dedicated team members who share a like-minded view of our mission and vision. We are a group of highly proficient, passionate people driven and motivated to over-serve our clients and each other. We are an organization committed to creating impactful change in our clients' operations and our team members' lives. These goals are attained by upholding our values and character for our people who are selfless, humble, trustworthy, sincere, and have a vigorous work ethic.

Responsibilities:

Provide IT support at the desktop, server, network, and cloud level to our clients. Continued training/mentoring on technologies and projects under level II and III engineers will be provided. This position will involve a mix of remote and onsite support.

Provide Helpdesk/Systems Admin support and resolve problems to the end user’s satisfaction.

Monitor and respond quickly and effectively to requests received through the IT Helpdesk.

Monitor the Service Desk for tickets assigned to the queue and process based on priority.

Modify configurations, utilities, software default settings, etc. for the local workstation.

Utilize and maintain the Helpdesk ticketing software.

Document internal procedures.

Install, test, and configure new workstations, peripheral equipment, and software.

Maintain inventory of all equipment, software, and software licenses.

Redirect problems to appropriate resources and identify escalated situations that require urgent attention.

Manage client PC setup and deployment using standard hardware, images, and software.

Complete timely workstation hardware and software upgrades as required.

Assist with the completion of project tasks and new system deployments.

Basic user IT Support position. Computer, applications, and printer support.

COVID Time Requirement: Experienced with home networking and computer usage and able to provide remote assistance to employees to connect to the work environment including VPN, remote desktop, and web browser-based tools.

Experience:

An Associates degree or comparable experience in the information technologies field is preferred. The combination of education and experience may substitute for a college degree.

Experience in providing IT support in a customer-focused environment.

Minimum of A+ certification or 3-5 years of relevant technical experience

Customer service oriented with the problem-solving ability and adaptability skills.

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person