Level 2/System Engineer

Fully onsite
System Engineer

The System Engineer provides remote and onsite support to clients. Responsibilities include delivering superior customer service in a variety of technological scenarios requiring high-level analytical and problem-solving skills. Client environments may range from small single office businesses to multi-site wide area networks of large companies.

The System Engineer will often take the lead in projects and client communications, defining the experience with both our company and the technology solution. While working with clients, the Support Engineer will help clients identify opportunities to use technology more efficiently and plan for future development. In regular communication and under the supervision of the assigned System Architect, the System Engineer will support the life cycle management of client technologies. The System Engineer also is expected to be a point of escalation for the internal team, to take responsibility for high-priority tasks or client communications and provide technical knowledge and guidance, specifically around server- or domain-based objectives.

Responsibilities

Monitoring and technical support for client networks including computers, servers, switches, routers, firewalls and other specialty equipment

Support Microsoft server solutions both premise and cloud-based with varying complexity/functionality/uptime requirements dependent on client needs

Support server-based software solutions including Microsoft’s business product line, Azure integrations, and backup solutions

Open, review, resolve, manage, close support tickets

Provide services via onsite appointments or remote system access/telephone/online session

Participate in delivery technology projects as support or project lead

Work as part of a team providing knowledge exchange and idea sharing

Assist management in the enhancement of products/services as needed

Train end users on the everyday use of their computers, servers and other network resources

Required Education, Certifications and Experience

At least ONE Microsoft Certification with server or equivalent product/application OR

At least Associates or higher degree college diploma

Advanced experience with Microsoft Windows Server Domain Environments using Server 2016 or later

Experience with Microsoft Active Directory using Server 2016 or later

Experience with Microsoft Azure / Entra environments and hybrid premise environments

Experience with Microsoft Desktop operating systems in domain environments, including Windows 11 24H2

Experience with Microsoft 365 Business cloud services/applications

Experience with Office 2021 or later

Proficient workstation and network-related troubleshooting skills

Standard understanding of IP networks

Work requires some physical effort in the handling of materials, boxes, and equipment

Professional demeanor and appearance

Good written, oral and interpersonal communication skills

Self-motivated, self-directed

Willingness to deeply learn assigned clients environments to provide authoritative knowledge to the team on the environment and needs

Flexibility: task assignment, priorities, work environment, may require occasional schedule shifts for after-hours maintenance or project tasks

Open minded, desire to learn

Quick thinker, creative problem solver

Willingness to do some traveling within fifty miles of the Tampa, FL

Have reliable transportation and insurance

Decision making ability to establish priorities, credibility, and balance among priorities

Benefits Include

Simple IRA with Company Match

Paid Time Off

Community Service Time Off

Bonus and Incentive Opportunities

Mileage Reimbursement

Health Insurance Subsidy

Pay: $55,000.00 - $70,000.00 per year

Work Location: In person