Library Assist. Comm. Partnerships Sub

JOB REQUIREMENTS: Provides courteous, efficient, knowledgeable customer

service at adult public service desks. Provides reference and readers

advisory to patrons at adult public service desks, via the telephone,

and online Assists and instructs patrons in the use of electronic and

print resources Assists and instructs patrons in the use of library

catalog, including placing holds, renewing items, etc. Assists and

instructs patrons in downloading ebooks, e-audio books, streaming video,

and other online resources Assists and instructs patrons using internet

computers, including email, scanning, printing, etc. Assists and

instructs patrons using microfilm readers and/or printer copiers Assists

and instructs patrons using self-check machines, including

troubleshooting Accurately checks out library materials Registers

patrons receiving new and/or replacement library cards Books meeting

rooms and study rooms Answers reference phone line, including directing

calls for the City of Appleton Accurately communicates library policies,

procedures, and code of conduct to the public Promotes library services

Assists and works with Community Partnerships staff to create, promote,

and present library programs. Maintains regular punctual and predictable

attendance. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: This

position requires a Bachelor of Arts or Science degree or a combination

of applicable education, experience and training. Knowledge of public

library services and practices Computer skills including a working

knowledge of Windows, MS Office, internet search strategies, and

electronic databases. Good oral and written communication skills and the

ability to communicate with others in a tactful and courteous manner

Ability to learn new technologies and software and communicate that

knowledge to others. Ability to learn library procedures, polices, and

able to communicate these to the public Ability to work independently

with creativity Ability to instruct varied age groups in using

electronic databases and print resources for information Ability to

provide reference and reader\'s advisory services to the public in

person, via telephone, and via electronic media Ability to deal with

public relations problems courteously and tactfully. Ability to work as

a team member, maintaining effective relationships with co-workers

Ability to stand and walk for several hours Ability to work in a

fast-paced environment Ability to lift at least 30 lbs; push a loaded

book cart (200 lbs) on carpeting Ability to read fine print (font sizes

of 8 or larger) Ability to hear the library\'s security gate alarm,

computer alerts, and a normal speaking voice Ability to speak Spanish or

Hmong a plus \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

https://www.governmentjobs.com/careers/appletonwi