Library Assistant - Community Partnerships (Sub)

JOB
This is a substitute, non-benefited, non-exempt library assistant position in the Community Partnerships section of the library. Regular weekend and evening availability is required. Work involves providing general informational help, reference, readers' advisory, technology assistance to patrons at the adult public service desks, and support of public programming for teens and adults. Work is performed under the general supervision of the Community Partnerships Supervisor.15 hours per week

EXAMPLE OF DUTIES
ESSENTIAL JOB FUNCTIONSProvides courteous, efficient, knowledgeable customer service at adult public service desks.Provides reference and readers advisory to patrons at adult public service desks, via the telephone, and onlineAssists and instructs patrons in the use of electronic and print resourcesAssists and instructs patrons in the use of library catalog, including placing holds, renewing items, etc.Assists and instructs patrons in downloading ebooks, e-audio books, streaming video, and other online resourcesAssists and instructs patrons using internet computers, including email, scanning, printing, etc.Assists and instructs patrons using microfilm readers and/or printer copiersAssists and instructs patrons using self-check machines, including troubleshootingAccurately checks out library materialsRegisters patrons receiving new and/or replacement library cardsBooks meeting rooms and study roomsAnswers reference phone line, including directing calls for the City of AppletonAccurately communicates library policies, procedures, and code of conduct to the publicPromotes library servicesAssists and works with Community Partnerships staff to create, promote, and present library programs.Maintains regular punctual and predictable attendance.OTHER JOB FUNCTIONSOther tasks as assigned

SUPPLEMENTAL INFORMATION
COMPETENCIES Communication Customer Focus Handling Difficult People Problem Solving Adaptability/Flexibility