Library Assistant I - Information Services (Main) (Grade 7)

Job Summary

Nature of Work

Administration Duties and Responsibilities:

Acts as the point of contact for all incoming calls for the Library District’s main number; answer basic reference questions.

Information Services (Computer Access/ILL/Homebound) Duties and Responsibilities:

Assists the public with computer access and in the periodicals area of the Information Services Division; instructs patrons in use of equipment (i.e. PCs, media equipment) and resources; maintains patron files and contact patrons when books are overdue; monitors the Home Bound patron records; may assist with PC classes; requests and fills library loans from other libraries.

Teen/Spanish Outreach Duties and Responsibilities:

Assists with teen or Spanish services as practiced in public libraries; assists with teen or Spanish activities and materials; organizes and conducts library tours and activities and programming for teens and Spanish outreach; coordinates special events for Teens or Spanish speakers.

Youth Services Duties and Responsibilities:

Assists with Youth Services activities and materials; assists with purchasing materials for the library; collects statistics and enter the information on database; responsible in updating the branch calendar; coordinates special events for Youth (i.e. Summer Reading Program, Weeding and Library tours); maintains automated and manual files; may provide coverage in other divisions within the Library Branch; regular and reliable attendance is required; performs other duties as assigned.

Experience and Education

High School Diploma or GED equivalent; AND one (1) year of experience performing clerical duties, and customer services; OR an equivalent combination of education and experience; must possess or have the ability to obtain a fingerprint Clearance Card; requires successful completion of a background check.

Knowledge, Skills and Abilities

Knowledge of: Yuma County and Department policies and procedures and functions; techniques of library operations; the Dewey Decimal System; children’s services as practiced in public libraries; books and authors; circulation functions appropriate to branch library and circulation procedures

Skill in: using office machines, and automated systems; business English, spelling and arithmetic; providing effective customer-oriented service; handling irate patrons and tense situations; establishing and maintaining effective working relationships with employees, other agencies, and the public; communicating verbally and in writing; following written instructions.

Ability to: effectively respond to phone calls, emails and complaints in a timely manner; plan, prioritizes, manages and responds to multiple assignments in a fast-paced environment; ability to use modern office equipment and computers; ability to communicate effectively verbally and written; ability to lift up to 40 lbs; perform the essential functions of the job specifications with or without a reasonable accommodation.

Working Environment

The usual and customary methods of performing the job’s functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally the job requires 60% sitting, 20% walking and 20% standing. Working at a computer monitor for extended periods required. The job is performed under minimal temperature variations and in a generally hazard free environment and may have risk of exposure to communicable diseases.