Library Assistant/ Public Service Specialist

Integrity – Honesty, truthfulness and accuracy are paramount to the health and success of delivering municipal services. It is essential to honor the stewardship and public trust for administering public resources to serve the public good.

Professionalism – Adherence to standards, codes of ethical conduct, protocols and the law ensure the integrity, quality and reputation of the various professional disciplines involved in the delivery of municipal services and the functions they serve.

Customer Service – Recognize that the citizens of the City of Coquille are our patrons and customers [of the employees], and that, as employees, it is our duty to serve them to the best of our ability. A smile and a kind word can always be shared, at no extra cost or inconvenience to you, and it will always pay great dividends in terms of the support you will receive from the community.

Essential competencies of this job are described below. They may be subject to change at any time. The omission of specific statements of duties does not exclude them from the position, if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and may be changed by the employer at any time.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions, providing that accommodation(s) do not create an undue hardship for the employer, remove an essential job function, and/or create a direct safety threat to the individual, or others.

Provides services directly to patrons of all ages at the Public Service Desk and is knowledgeable about the library’s service policies and procedures.

This employee receives general supervision from the Library Director.

Supervision of other employees is not a normal responsibility of this position.

Unless specifically identified as a “Non-Essential Job Function”, the information included in this job description, and any referenced supplemental documents, is considered an “Essential Job Function”. Temporary modifications to provide reasonable accommodation, or transitional work assignments, do not waive any of the essential functions for this position.

· Performs circulation-related functions using Koha, the library's integrated library system (ILS), including checking out items, renewing items, searching for items, and placing patron holds.

· Create and update patron records using Koha, including generating new records, renewing records, and updating information.

· Check in returned library material and route items to the proper library.

· Contribute to a positive work environment by demonstrating compassion for library users and employees; respect for user privacy and confidentiality; an eagerness to learn, and an optimistic attitude.

· Provide reference and readers’ advisory to patrons.

· Perform hold-related functions, including generating hold lists, retrieving items from library shelves, and clearing expired items.

· Assists patrons in using the online catalog and other electronic tools and resources.

· Assist and instruct patrons how to use library services, equipment, and facilities.

· Attend meetings and training opportunities as required.

· Create displays to enhance the library experience and to promote use of library resources.

· Assists with collection maintenance tasks.

· May be asked to assist or host public programs.

· Perform other job-related duties as assigned.

· Microsoft Office 365

· Koha, the Library’s integrated library system (ILS)

· Personal computer

· Ricoh printer/copier/scanner

· IP phone system

· Book carts and bins

· Knowledge of professional library theories, issues, and trends.

· Knowledge of library classification systems, alphanumeric organization.

· Familiarity with technology, the internet, basic computer and office applications.

· Familiarity with popular reading and entertainment materials.

· Ability to provide instructional assistance on portable electronic devices.

· Demonstrate a positive attitude towards co-workers, member libraries and library patrons.

· Willingness to help others accomplish their objectives.

· Ability to be timely in responding to requests.

· Ability to be flexible, to use time wisely and to perform duties in a professional manner.

· Perform patron hold related functions; generating hold lists, retrieving items from library shelves, and clearing expired holds.

· Ability to work under pressure at busy public service desks.

· Exemplary customer service skills

· English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

· Good oral and written communication skills.

· Active listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

· Critical thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

· Coordination — Adjusting actions in relation to others' actions.

· Judgment and decision making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

· Monitoring — Monitoring/assessing performance of yourself, to make improvements or take corrective action.

· Reading comprehension — Understanding written sentences and paragraphs in work related documents.

· Problem sensitivity — The ability to tell when something is wrong or is likely to go wrong, including solving the problem, not only recognizing there is a problem.

· Deductive reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

· Inductive reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

· Oral comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

· Regular attendance and punctuality

· Speak and act truthfully

· Exhibit self-control

· Detail-oriented

· Thorough when completing work tasks

· Accept constructive criticism

· Calmly and effectively process high stress situations

· Reliable, responsible, and dependable

· Willingness to take on responsibilities and challenges

Education requirements are minimum standards.

· High school diploma/GED.

Experience which provides the knowledge skills and abilities required to perform the duties of Public Service Specialist.

The City of Coquille is committed to complying fully with the Americans with Disabilities Act (ADA) and Oregon’s Disability Accommodation and Discrimination laws. We are also committed to ensuring equal opportunity in employment for qualified people with disabilities. The City of Coquille will make reasonable efforts to accommodate a qualified applicant or employee with a known disability, unless such accommodation creates an undue hardship on City of Coquille operations, or a safety risk to employees or coworkers, or removes an essential job function. Employees should request accommodation as soon as it becomes apparent that a reasonable accommodation may be necessary, to enable the employee to perform the essential duties of a position, or to participate in the employment process. To discuss accommodation requests, please contact the Library Director.

The factors described herein are representative of, but not all-inclusive of those that must be met by an individual to successfully perform as Public Service Specialist.

Hours are typically scheduled between 1:00 am and 5:00 pm, Monday through Friday; must be available to work a flexible schedule.

Pay: From $14.05 per hour

Benefits:

• Paid time off

Work Location: In person